to your account, so you can use your mobile phone or a tablet with the Duo app installed. Go to auburn.edu/2factor, log in with your username and password, and then provide your Banner ID (90#######) and date of birth. Published 06/17/2016 11:09 AM | AU may use this data in the event of a cyber-security incident to assist in validating Title IX Statement | Privacy Statement | Accessibility | Web Services. Click on 'Add new device', this will direct you to authenticate with Duo. Two-Factor Authentication (2FA) Using 2FA helps secure your online identity and personal information, and protects FGCU's intellectual property and institutional data. Also, check the time and date on your phone and make sure they are correct. You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator. What should I do if I get an authentication message and I am not trying to log in? CNS IT doesn't have access to Duo accounts, so you'll need to get assistance from the UT Service Desk through one of the following methods: In a web browser, go to the UT Duo Registration page and sign in with your EID and EID password. This is where you can enroll a new device by clicking Add another device and following the device enrollment steps, or reactivate, edit, or delete your existing devices. Next tap on the down arrow next to "DUO-PROTECTED UTEP". The only information provided to the university by Duo Security during the two-factor authentication process is that the authentication was completed using your registered device. Have your mobile device out and ready. If you have any issues, please contact the Tech Caf at 210-458-5555 for immediate assistance. Chat availability may be limited during peak times. Duo is the multi-factor authentication solution used by The University of Texas at Austin to add a second layer of security to certain applications. Select the type of device are you adding and click continue. Using the Duo app also adds an extra physical layer of security to any smartphone with a passcode enabled. device that initiated the authentication request. https://security.utexas.edu/MFA-Readiness You have the option to use: If you are traveling oversea or to remote locations with little/no cell or phone coverage and thus, won't have access to the above: Instructions on how to set these two up can be found here:https://ut.service-now.com/sp?id=kb_article&number=KB0018241#a5. 554 University Street Use your phone to scan the QR code. Duo, However, they are an additional cost. *"UvfDr0%Z_ TD%,5qZ_ TD0ql?e /AE87N "BA8;f u''. "R\!N:u+H+VfK"H|DWb(WHm[~m:@<=w\yg @M9s6nXq"?~Bq3fpudFD8!6gz{{c9x y%B%m @d2& endobj Dont have a mobile device? Our data security features meet users where they are for simple yet powerful secure access. yourself - they include push, passcode, or using alternative authentication, such 15 0 obj In the event that you cannot access your account due to your device(s) being unavailable, Follow the on screen prompts and scan the barcode using your smartphone's camera. endstream Open the notification and accept the request. Click Start setup to begin enrolling your device. Duo prompts you to enroll the first time you log into a protected VPN or web application when using a browser or client application that shows the interactive Duo web-based prompt. Step Six: Install Duo Mobile Follow the platform-specific instructions on the screen to install Duo Mobile. <> If you are not taking your phone with you, contact the HelpDesk for a temporary code orrequest a hardware token. Now when logging into UT services, you'lluse something you know your UT EID and EID password as the first step then something you have your Duo authentication method as the second step. After installing our app return to the enrollment window and click I have Duo Mobile installed. . <> On the next page you should see a QR code. When you have Duo set up, if someone tries to access your financial information (or any other two-factor protected data), you will be alerted right away via your phone. (Note if you have enabled automatic Duo pushes on your device you could trigger a loop - here's the solution to that problem.). Safari 13.1 and later: You must also disable thePrevent cross-site trackingoption. Can't scan the barcode? <>/Metadata 133 0 R/ViewerPreferences 134 0 R>> or if you are going somewhere that has no cell service, IT Help Desk can also send Duo Mobile will scan the QR code and add "University of Washington" to the list of accounts. Step 5 Click Reactivate Duo Mobile. endobj 7+/ You can use the Default Device drop-down menu to set your smartphone as your default device, then click Save. While it is important that you contact the Help Desk if you lose your phone, remember that your password will still protect your account. 9. Augusta University uses Duos two-factor authentication for added security. Activate your NetID. or Need to activate a new device? Otherwise, if your phone number is not already registered with Duo, please call the OIT Help Desk at 972-883-2911 or use our live chat function. 12 0 obj Passwords are essential for security and privacy, but they are often not enough. Submit a ticket: Two-Step Login (Duo) Support. Log in with Duo Mobile Generated Codes Reactivating the Duo App after Getting a New Phone MFA using a YubiKey Request a YubiKey Log in using a YubiKey MFA using Offline Codes Generate Backup Access (Offline) Codes Log in using an Offline Code MFA using Telephony Options Telephony (SMS and Phone Call) Options Not Recommended On your mobile device open the DUO app and scan the QR . Download the Duo Mobile application for iOS or Android: iOS: Download the Duo Mobile app from the App Store. If you have a new phone with the same number: See theFAQs, If you have a new phone number:Call the UT Service Desk at(512) 475-9400 for assistance, Not part of the College of Natural Sciences? Alternatively, you might receive an email from your organization's Duo administrator with an enrollment link. Although we strongly recommend the DUO Mobile app doesn't store any University information on your device, there are other ways to authenticate with a mobile phone without using the app. Duo Mobile only accesses your camera when scanning a QR code during activation. 11 0 obj Answer ID 4056 | Published 07/08/2014 04:39 PM | Updated 08/07/2019 03:16 PM . and set up the Duo app. 9 0 obj The authentication process requires your UT EID and password and an additional authentication method requiring you to register your tablet, mobile device, or hardware token. 2 Select Two-Factor Opt-In. USE DEFAULT AUTHENTICATION METHOD (YOU CAN CHANGE THIS LATER) THEN MAKE SURE YOU RETURN HERE TO CONFIRM YOUR ENROLLMENT 1. This website uses cookies. There are multiple ways to authenticate with Duo. identity, providing a second layer of security to your account. Use for any other purpose is prohibited and may result in disciplinary actions or criminal prosecution against the user. Step 7: Activate Duo Mobile Activating the app links it to your account so you can use it for authentication. Log in with your NetID and password and authenticate with two-factor. services in your current location." Duo Mobile cannot remotely wipe your phone. Follow the on screen prompts based on your device type. The Duo Mobile application I tried to login and was told my account was locked, how can I unlock it? You can have multiple accounts registered to the same Duo app without any problems. log in, will work when accessed from the Chrome browser. The Duo Mobile appavailable on Apple, Android, Blackberry, and Windows deviceswill send you a push notification that can be used to authenticate yourself. The only information Duo Mobile collects is for the purpose of verifying the security of your device. Just a username and password is no longer secure enough to protect your data. Smartphones, mobile phones, land lines, any phone number that can receive voice calls (such as a Google Voice number). Contact Tech Caf at 210-458-5555 immediately if you lose your phone or suspect that it has been stolen. We recommend that you have two devices registered with Duo in case one device is unavailable. Am I required to authenticate every time I log in? 6431 Fannin St | MSB G.520 | Houston, TX 77030 USA | Fax: (713) 500-0708 If you're asked to authenticate with Duo, then you're already registered. If the date and time on your phone are manually set, try changing your devices configuration to sync date and time automatically with the network. Please set up your DUO account by following the instructions below. Text messages and telephone calls are features within the system. A green check will appear on the QR code, and you will see a new account added to the app. You will obtain 5 passcodes at a time and they are each good for one single use. Staff members should consider using their smartphone as their primary factor and then consider adding one or more landlines to the Device Registration page. Please tell us how we can make this answer more useful. Launch Duo Mobile on your device and step through the introduction screens 7. <> Here are instructions on how to use DUO to c onnect to the UT VPN service. 5 M' wwq92?4m'R[dgA.rlX:j Note: If you only have one authentication method, you won't be able to remove it until you add at least one more authentication method. For instructions on how to register for Duo Yubikeys. If you enabled the option to automatically send you an authentication request via push or phone call, you'll need to cancel the push or phone call in progress before you can click the "My Settings & Devices" link. MAILING ADDRESS: 1120 15th Street, Augusta, GA 30912. creator of the DUO product. You will have five chances to authenticate a request. Choose your device's operating system and click Continue. 7 days. Select iOS or Android (depending on your device), press Continue. This option should only be used on individual devices and never on a shared or public browser history, and it requires your permission to send you notifications. ClickMorein the upper right of the toolbar, Scroll down and click onView Advanced Settings, Scroll down toCookiesand ensure it is set toDont block cookies, a land line or phone number to receive calls, Hardware Token - Campus Computer Store UT Austin only PRODUCT ID: 1867833 | MFG PART #: DUOTOKENUT (, Security Key: YubiKey Usb device - Campus Computer Store UT Austin onlyPRODUCT ID: 1780812 | MFG PART #: YUBIKEY5NFC (. <> Duo Mobile cannot read your emails, it cannot see your browser history, and it requires your permission to send you notifications. To add a new device, you'll need to authenticate with Duo. Support is in our DNA: Together, Tigers make up a robust and powerful alumni network who enable access to education for the nation's best and brightest students. Your NetID can be found by searching your name in the UT Directory or by contacting the IT Helpdesk at 423-425-4000. If you are unable to delete a device, contact your administrator to have it removed. The next screen gives instructions on how to install the Duo Mobile app on your device. here will be the one it will go to. Questions? something you have (like a mobile phone, tablet, or a smartphone app) to verify your Other universities using these features pay up to an additional $250,000/year. Contact the UT Service Desk through one of the following ways: Visit the Flawn Academic Center during its operating hours: Call (512) 475-9400 during its operating hours: Get a new authentication method as soon as possible even if it's temporary, such as using a Google Voice number, a token, or a landline. You will obtain 5 passcodes at a time and they are each good for one single use. Review the devices you have enrolled in Duo on the Device Registration page under the "My Settings & Devices" section. Click Continue to complete setup. Accessibility, Answer ID 6487 | 3 Select Start setup. If needed such as if the camera is broken, you can have Duo email you an activation link. (800) 829-UTM1. We recommend using a smartphone for the best experience, but you can use a non-university landline phone, basic mobile device, tablet, or hardware token. Duo Push is an authentication request youll receive as a notification on your smartphone. Yubikeys, Google Titan keys, and other compatible tokens are very convenient and worth considering. After hours: Everyone can contact the Tech Desk by live chat or phone (541-346-4357) 6am-midnight every day, except university holidays and winter break. If the Self-Service Portal has been enabled for the application you are logging in to or if your organization uses a standalone Device Management Portal, then you can reactivate your user account via the "My settings & devices" link on the left side of the Duo Prompt during an authentication. If you haven't registered before, you'll be prompted to add an authentication method. FGCU has partnered with Duo Security to provide a two-factor authentication solution. 8. If you used the mobile browser on your device for steps 1-7 (above), and therefore cannot use the phone camera to scan the QR code, select "Have an activation link emailed to you instead." Enter your email address and select Send email. endobj Faculty and staff will enroll for 2FA the first time they log into their account. 17*0YzB^}%eMw[/] =:( Universal Prompt device management instructions. authentication on selected services. two-factor authentication will be deactivated and you will not be able to access the Click on My Settings & Devices. 4 0 obj More Duo Help For details about installing and using the Duo Mobile app, go to Duo Security's Guide to Two-Factor Authentication and find your type of smartphone. Who Is Eligible to Use It? When I click "Remember me for 30 days" in Safari or Edge, I get an error that I must enable cookies. A COMMUNITY OF SUPPORT. Another back-up option would be to have pre-generated SMS Passcodes printed to a file on your computer or to a secure physical document. Confirm by tapping on the "Approve" button in the Duo Mobile app on your tablet. <>/Font<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> CNS IT does not have access to unlock Duo accounts. Go to the UT Duo Registration page and log in using your UT EID and EID password. endobj You can view the Duo Privacy Policy here. Once % To connect to your app store to download the app for your device, use the links below, scan the QR code below, or search "Duo Mobile" in your device's app store. You do not need an internet connection or a cellular signal to generate these passcodes. In the Duo Mobile app, tap the + button and scan the QR code. This software will delete the cookie that stores the login session. The Duo Mobile app is a free smartphone and tablet application that syncs with your USC 2FA account to complete the authentication process. Using a passcode is appropriate if you are traveling internationally It is important to enroll more than one devicein Duo to avoid difficulties authenticating Something you have could be the key to your house, something you are could be your fingerprint to unlock your smartphone, and something you know could be a username and password to sign into your computer. Verifying your identity using a second factor, such as your phone or a security key, prevents anyone but you from logging in, even if they know your password. Under the device you'd like to remove, click Device Options, then click the Trash Can icon. . Each code is valid for one use. {"serverDuration": 101, "requestCorrelationId": "a96649d49f94ddf0"}, CNS Office of Information Technology Public Wiki, https://security.utexas.edu/MFA-Readiness, https://store.hied.com/item/Duo+Security/Duo+Security/1867833?ref=also_viewed_product&product_id=, https://store.hied.com/item/Yubico/USB+Adapter/1780812?ref=also_viewed_product&product_id=, https://ut.service-now.com/sp?id=kb_article&number=KB0018241#a5. <>/F 4/A<>/StructParent 1>> Install the DUO Mobile Application Opting to use the Duo Mobile Application with Duo Push is the most convenient way to provide two-factor authentication for your App State accounts. No. Contact the IT Help Desk at 706-721-4000 or 706-721-7500 immediately if you lose your phone or suspect that it has been stolen. Almost none. How do I use the Duo Mobile App to generate a passcode? Now that UT Austin faculty, staff and students are using multi-factor authentication with Duo, it is important to be prepared while traveling, teaching or while simply carrying out daily university business as you wont want to be unable to connect to key services when you need them. Click the link on the Activate Duo Mobile screen to have an activation link emailed to you. Tapping the code copies it to your device's clipboard. You can two-step with Duo's mobile application, Duo Mobile. Click the trash can button to delete a phone or token device. With one of the automatic options enabled Duo automatically sends an authentication request via push notification to the Duo Mobile app on your smartphone or a phone call to your device (depending on your selection). Once you have your new phone, go to2fa.utk.edu/restoreand follow theinstructions in the Knowledge Base. On your computer, click "I have Duo Mobile." 7. You can reactivate the Duo Mobile app if you need to get Duo Push working on your phone. All active faculty and staff may obtain their initial token at no cost. with 10 different codes. Collected data includes your OS version, device encryption status, and screen lock. Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 11 or later. Once this is installed, and you attempt to login to UT applications, you'll receive a push notification on your smartphone. and follow the instructions. No. Tennessee Transfer Pathway. Click Send me a Push to give it a try. AU IT aims to be 100% transparent regarding what information is captured and visible. Install the Duo Mobile App; Enrolling device(s) for the first time. Your device is ready to approve Duo push authentication requests. USG and federal guidelines to protect our enterprise from unauthorized access. What happens if my mobile phone gets lost/stolen? Then, click I have Duo Mobile installed. How does lack of service and airplane mode affect two-factor authentication? <> Select your country from the drop-down list and type your phone number. Tap Use a QR code Screenshot: My settings & devices - Tap use a QR code. Two-Factor Authentication Sign Up for 2FA The University of Tennessee uses Duo Mobile for 2FA. UT Austin Master's SSO Instructions. In the event that you leave your phone at home, you have two options: 1) Return home and get your phone or 2) contact the HelpDesk at 731-881-7900 for a temporary code.**. You are also encouraged to test your two-factor authentication prior to leaving the university. Accessing Device Management in the Duo Universal Prompt, Accessing Device Management in the Duo Traditional Prompt. If using a smartphone, choose your platform then set up Duo Mobile: Copyright 2011 The easiest and recommended way to authenticate is by using the Duo Mobile app on a smartphone or tablet to receive a simple push notification (allowing you to respond with a simple tap), or generate a passcode (doesn't require a phone signal or internet connection). which device to authenticate with, so you will be able to choose the appropriate device, How many chances will I get to authenticate? All you need to do is tap Approve on the Duo login request received at your phone. If you do not own a smartphone or tablet, click here. Once all 5 passcodes have been used you can request Duo to SMS another set of 5 passcodes to you. Click Email me an activation link instead. After installing our app return to the enrollment window and click I have Duo Mobile installed. Related: Guide to Duo Restore for Duo Mobile account recovery phone, remember that your password will still protect your account. At this point youll have to use a token. You can use a tablet or U2F Token device. Duo can call a pre-defined landline or non-smartphone and you can authenticate yourself by pressing any button. *kXEA)7O \C Monday- Friday 8:30am- 4:00pm (Main and Downtown Campus), JPL 110One UTSA CircleSan Antonio, TX 78249, FS 2.400501 W. Cesar Chavez Blvd.San Antonio, TX 78207. Duo two-factor authentication adds a second layer of security to your account to make sure that it stays safe. 7 days. A push notification will be sent to the Duo Mobile App on your device. To get a passcode from the Duo Mobile App: To use the passcode: choose the option Enter a Passcode at the Duo screen or enter it as your Second Passcode/Duo Passcode when signing into the VPN. It a try your new phone, Remember that your password will protect... ; devices - tap use a QR code, and other compatible tokens are very convenient worth. 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Then click the link on the QR code get Duo Push working on your tablet printed to a secure document! Own a smartphone or tablet, click here login session it has been stolen Universal Prompt accessing. Pre-Generated SMS passcodes printed to a file on your device is unavailable ; Enrolling device ( s for! To certain applications reactivate the Duo Mobile Push to give it a try * 0YzB^ } % [! Their initial token at no cost make this Answer more useful, providing second! An additional cost secure enough to protect your account to complete the authentication process endobj Faculty and staff obtain!