ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113889647', '');}, 'log_autolink_impression');flight home is better . Answer 1 of 19: We submitted a claim on Tui's website for our flight which was delayed, expecting to have to fight for it. So approx 2:20 + taxi time late. Our website is free to use and you are under no Tui flught delay compensation - Air Travel Forum. Alternatively, you may use. Here's th CAA complaints page https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, And on there you'll find a link to a list of (ta && ta.queueForLoad ? Answer 1 of 80: I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. In most of situations it's gonna be 250, 400 or 600 euro. Browse all 110,045 Air Travel topics I believe there is a case before the UK Courts at the moment that aims to settle this question once and for all. Richard, the delay was long enough to qualify for compensation. It was the only likely cause I could think of, that technically the booking wasn't in your name. Whether compensation is payable depends on the reason for the delay. 1. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. We rarely write a check anymore, mostly for things like banquets, donations , etc. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, Emirates Business Class with points/rewards, Receiving emails from airlines about trips that aren't mine, Bassinet seat and family seating in Air india, Ex legroom tui flight Manchester to cape verde. (ta && ta.queueForLoad ? They're not saying you've done it wrong. Alternatively, you may use. So approx 2:20 + taxi time late. If the delay doesn't exceed 3 hours, even 1 or 2 minutes before could void the compensation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114061183', '');}, 'log_autolink_impression');flight delay, Received email within two days to say it was successful but then didn't receive anything to let them know our bank details. The 400 euros mentioned in Cat B of Tui's compensation is said to be payable in sterling at the current exchange rate - at todays online exchange rate that comes out to about 340 -not too far off the 350 the CAA website refers to as due so I would just submit the claim online as instructed expecting to get 350 and challenge it if you don't get it! I 'd send them your details if you're sure the mail came from TUI.I recently had a claim against BA after they cancelled a (ta && ta.queueForLoad ? It was the only likely cause I could think of, that technically the booking wasn't in your name. TUI holiday booking references are 8 digits long. This is the version of our website addressed to speakers of English in Hong Kong. Submitting a claim via different method will just slow the process down. TUI baggage services are handled at Manchester by this agent. It's the quickest way to get the ball rolling. This might become a useful supporting document for any claim for your delay (over 3 hrs). Mar 14, 2022, 6:25 p.m. Save. I have submitted a claim but Tui replied they could not find me on their system. Airline, Airport, and Travel Abbreviations. I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. Jan 8, 2023, 10:11 a.m. Save. We often link to other websites, but we can't be responsible for their content. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I don't think you'll need it, not if they've been in touch. Buy now or later? If youve flown with TUI within the last 6 years and your Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Our systems check your flight and calculate how much you can claim. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421794', '');}, 'log_autolink_impression');flight was more than 3,500 km which after having doubled checked it isnt. We were suppose to leave Manchester to (ta && ta.queueForLoad ? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. I have submitted a claim but Tui replied they could not find me on their system. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Time and process are key. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116340070', '');}, 'log_autolink_impression');airline may still argue that x minutes were out of their control so the length that was in their control was under 3 hours. Port Parking: 0871 230 2800. So, where did you book these (ta && ta.queueForLoad ? No-one can take money out of your account because they need your CVC number to do that (the three-digit code on the back of your card) - and you won't be asked for it. TUI UK Flight Delay Compensation - Air Travel Forum. Remember its actual arrival time compared to scheduled arrival time that counts, not how late departure was, Flightaware agrees with the landing time of 18:40 but then shows 30 mins taxi time and gate arrival of 19:10pm - so arrival delay of 3 hours 20 mins. You are obliged to go through the correct procedure with TUI, and allow the timescale laid out, I'd keep a copy of all communications to present later if required. How long does it take to get flight delay compensation from TUI? delay claims management companies. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112913075', '');}, 'log_autolink_impression');flight by 6.5 hours last week due to a technical issue with the plane. To pre-book your cabin: 0203 451 2682. Excellent news and I'm glad it worked out. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421219', '');}, 'log_autolink_impression');flight number and date? It's always better to follow the companies advised way when dealing with a claim though. Click here for the BY37 flight plan. Simply submit your TUI flight details (the flight number and date) and we will take care of the rest. Based on the data Sunmagic has looked up for you, TUI are correct, the delay isnt eligible for compensation. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. Check your claim directly with TUI, or can enforce your rights with renowned claim companies who may have accurate data on your (ta && ta.queueForLoad ? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113155170', '');}, 'log_autolink_impression');flights/holiday? How do I effectively communicate with an airline? These things do take time, with everyone. It's probably a generic email that's been modified and that that info is just standard on all emails. Simply enter the details of your delayed TUI flight into our Your TUI flight must have been delayed by at least 3 hours. Our goal is to provide transparency and help travelers make more informed decisions about their environmental impact. Although there were no large flights showing on Flightradar. Note the arrival delay is counted based on when the aircraft door was opened. . compensation claim. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113883729', '');}, 'log_autolink_impression');flight for hotel costs and even though they've got my credit card details on file they asked for my bank details and 2 days later the money was in my account. thank you again and if anyone has any relevant info it is always welcomed. Marella Cruises only: Shore excursion enquiries: 0203 451 2728 or email us. SkyRefund can help you claim your compensation without any of the usual hassle. Oh , yes that was our (ta && ta.queueForLoad ? It's secure. Air Travel Queries: accessibility,wedding dresses,travelling with children. Tui flught delay compensation - Air Travel Forum. Compensation is calculated using the arrival time at destination airport. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116116789', '');}, 'log_autolink_impression');flight no. There is an asterisk next to the sentence so dont quite know what that means? Currently, TUI *may* deny compensation as they, along with most European (ta && ta.queueForLoad ? I have submitted a claim but Tui replied they could not find me on their system. I was delayed on a TUI (ta && ta.queueForLoad ? Flights delayed for under three hours are not liable for compensation. more, Reply to: TUI UK Flight Delay Compensation. TUI UK Flight Delay Compensation. #6. What was the (ta && ta.queueForLoad ? Some hope, if necessary I will take them to court and report them to ATOL. Looks like TUI havent updated their site. If you didnt/dont worry about paying someone by cheque then theres no need to worry about giving the same details in another way. We are not as doors wont be opened before at the gate, it looks like it may be possible to claim for the 50% long haul compensation amount (between 3 and 4 hours late) depending on the reason for the delay. Browse all 109,993 Air Travel topics Tui flught delay compensation Watch this Topic. Not every problem that occurs when flying will be compensated. You are obliged to go through the correct procedure with TUI, and allow the timescale laid out, I'd keep a copy of all communications to present later if required. obligation to proceed with any claim made through our site. I was delayed on a TUI (ta && ta.queueForLoad ? I have spoken to Tui staff on Messenger and on chat and have been told by one that it is sent by text and that ours had expired (I never received anything) and by the other that it comes by email. During covid there were many on here to the order of 3 months. Cant seem to get an email address from TUI to advise of the flight radar information. That would be correct if your flight was over 3,500km, but it's not, so not applicable. Editor, Marcus Herbert, https://www.tui.co.uk/destinations/contact-us/flight-delays. To use our mobile site, please enable JavaScript. If 14 days has passed since you submitted your claim form and you haven't heard back, you can chase it up with TUI customer services. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116118781', '');}, 'log_autolink_impression');flight had arrived on time, you have no way of knowing u whether you would have been delayed completing the above mentioned tasks. I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. but that doesn't mean you have to accept them. compensation from the airline. We arrived at our destination after midnight instead of 20,20, A delayed departure is irrelevant - what matters is the arrival delay and the reason for it, If it was over 3 hours for a reason within the control of the (ta && ta.queueForLoad ? I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. Is TUI allowed to be offereing less than what they are legally oblidged to pay? I really don't think there is any conspiracy here. Here's th CAA complaints page https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, And on there you'll find a link to a list of (ta && ta.queueForLoad ? If you do fail to get a result from direct communications your next step - IMO - would be via ADR which TUI are signed up to. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116116597', '');}, 'log_autolink_impression');flight landing at about 22.40. 4 Posts The online TUI flight delay compensation form appears to be deactivated and is preventing me from submitting a claim. Has anyone had any dealings with compensation from Tui? I have submitted a claim but Tui replied they could not find me on their system. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. We applied for compensation and after several system rejections it was accepted and we received an email offering compensation of 350 pp. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. I did have an 'opinion' on the likely cause of losing you from the system, but didn't want to cloud your thread with other issues. This is the version of our website addressed to speakers of English in the United States. So below the 3 hours late for compensation as the flight distance is over 1500km. TUI says on its website that it aims to process compensation claims within 14 days. I have submitted a claim but Tui replied they could not find me on their system. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114422071', '');}, 'log_autolink_impression');flight comes Cat B of the Tui compensation table. I get the feeling they are trying to stall me in the hope that I will get bored and forget it. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. We've recovered over 75m for passengers who've been delayed and are entitled to flight compensation. DELAYED TUI FLIGHT NUMBER All TUI flights have a TOM prefix Learn more DEPARTURE DATE This is the scheduled departure date DEPARTURE airport This is the scheduled departure airport arrival airport This is the scheduled arrival airport Booking reference What is this? I don't think you'll need it, not if they've been in touch. Any compensation due will be payable by the airline you were scheduled to fly with. flight was delayed by 3 hours or more, then you may be entitled to I have submitted a claim but Tui replied they could not find me on their system. i agree but it looks like there is an automatic system that cannot match my claim to a booking. Buy now or later? Learn more . i agree but it looks like there is an automatic system that cannot match my claim to a booking. Three days later, Tui responded, saying the flight was delayed 177 minutes, therefore within the 3 hour window. I really don't think there is any conspiracy here. I get the feeling they are trying to stall me in the hope that I will get bored and forget it. Some hope, if necessary I will take them to court and report them to ATOL. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116115793', '');}, 'log_autolink_impression');fly to Tenerife at 15.50 on 18th December. Needless to say, various other parties say the exact opposite! In turn the claims people first acknowledged receipt and then sent an automated form via e mail for completion. No compensation for our terrible experience or a refund of our car parking. CLAIM . If the delay doesn't exceed 3 hours, even 1 or 2 minutes before could void the compensation. Thanks for taking the time to update us, glad it worked out for you. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I have submitted a claim but Tui replied they could not find me on their system. TUI UK Flight Delay Compensation. more. Interesting as here in the US any overpayment will just show as a credit on you account, which will then be applied at your next bill. The compensation mounts are fixed. The compensation can range up to I would book mark the attached link to the reported Swissport handling issues on that day. TOM 2776, is this the flight? Low and behold the information appears on Tui website, flight TOM 7750 delayed 3 hrs 12 minutes. Most companies use online forms these days. Eventually I sent TUI a message via their Facebook account and in turn they passed it on to the claims department. Note the arrival delay is counted based on when the aircraft door was opened. ", Subject to the exchange rate 400 euros is around 350. This is the version of our website addressed to speakers of English in India. https://www.caa.co.uk/passengers/resolving-travel-problems/delays-and-cancellations/delays/. In general, the claim could be valid if the delay was on arrival for more than 3 hours. ", (B)For all intra-Community (Europe to Europe) flights of more than 1,500 km, or for all other flights between 1,500-3,500 km - 400 euros, The reference to 300 euros is not relevant as the distance flown is less than 3,500 km, "If your flight of over 3,500 km was delayed between three and four hours, you'll be eligible for 300 euros per person. 540 per passenger, payable in the form of I would agree with the comments made by others. Before you go to ADR, you have to go through TUIs process so wait until the 28 days are up, then (if you've had no reply) contact them again and tell them you'll go to ADR unless they pay up within 14 days. Its TOM172 leaving Manchester Wednesday 18th Jan 2023. If your flight was 3 hrs late on arrival, and it was a delay that was eligible for compensation then just fill in the claim form on their website. CLOSE WINDOW . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116118416', '');}, 'log_autolink_impression');flight number. Although the (ta && ta.queueForLoad ? I would agree with the comments made by others. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421614', '');}, 'log_autolink_impression');flight of over 3,500 km was delayed between three and four hours, you'll be eligible for 300 euros per person.". But in another part of their blurb they say applications should only be on their form on line which has no space for additional proof. "*If your (ta && ta.queueForLoad ? These things do take time, with everyone. Check your claim directly with TUI, or can enforce your rights with renowned claim companies who may have accurate data on your flight. It sounds as though the incident has never happened not sure what all the 210 passengers are feeling but Tui needs to sort out their customer care and communication they are too reliant on on line communication. Skipping Flights on one ticket - Why You Can't, Risks of "connecting" between flights on separate tickets, All you need to know about OPEN JAW tickets, Beware of cheap business class tickets (sold by 3rd parties), TIPS - How to prepare for Long Haul Flights, TIPS - Being Prepared for Cancellations and Long Delays, TIPS - How to survive being stuck at an airport, Flights delays and cancellations resources. Surprise at Sea: 0203 451 2963. If it was this week, probably BY757 on 21/07 which according to FR24 the arrival time into BHX was 3 hours 5 mins late. Airline, Airport, and Travel Abbreviations. Replies 350 payable. Check your claim directly with TUI, or can enforce your rights with renowned claim companies who may have accurate data on your flight. It look as if the delay was <3 hours so TUI will deny compensation, it doesnt matter about the court case. TUI UK Flight Delay Compensation 1 year ago Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. Eventually I sent TUI a message via their Facebook account and in turn they passed it on to the claims department. So if the delay is between 3-4 hours then the payable compensation is 300. We often link to other websites, but we can't be responsible for their content. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. Yes, that's correct, no compensation is payable for a delayed arrival by less than three hours - if departure is delayed by two hours (for a short haul flight) then the airline is obliged to offer refreshments, etc. General contact with TUI has been extremely difficult. Even if your (ta && ta.queueForLoad ? Reply ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113876526', '');}, 'log_autolink_impression');flight which was delayed, expecting to have to fight for it. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Alternatively, you may use, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/. On their website you cannot state an amount you are filing for so we'll probably try sending a letter if this is the case. TOM 2776, is this the flight? Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. OP, if you still feel uneasy, you can always send the account number and sort code in two separate e-mails and as bestcornishcat says, its the same information as appears on your cheques. affiliated with any airline and act as an introducer for regulated, independent flight If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. >>> Cheques are antiquated. Under UK 261 the delay is a medium haul (ta && ta.queueForLoad ? Does it not depend on when the doors were opened? Has anyone had this who can confirm it is OK please? They're not saying you've done it wrong. The good news for travelers is that air passenger rights exist to protect you and your journey when you get caught up in Tui Airlines flight delays. Anyone can go on flightradar. Just so you know, flight delay compensation in the UK is calculated in euros, but paid in sterling at the current exchange rate. If the delay doesn't exceed 3 hours, even 1 or 2 minutes before could void the compensation. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I have submitted a claim but Tui replied they could not find me on their system. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114928562', '');}, 'log_autolink_impression');flight delayed by 2 days tui offerd 350 is this correct? I recently overpaid my credit online and the over payment was returned by cheque along with a letter promising dire consequences of doing it again! Do businesses still use them? I agree with #1 - you're rather "jumping the gun" on this. What's with these screwy ticket prices? Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, Emirates Business Class with points/rewards, Receiving emails from airlines about trips that aren't mine, Bassinet seat and family seating in Air india, Ex legroom tui flight Manchester to cape verde. As you say these things do take time and I did not expect a quick response. You need a 'Final Response' letter from TUI to move on to the next stage, or the timescale to have expired. 34 reviews. To use our mobile site, please enable JavaScript. Reply Report inappropriate content Editor, Marcus Herbert. They want the initial claim made that way, and then if they need anymore info it's done by attaching it to an email and sending back to the person that's handling the "case". I agree with Tom - you were not reading it correctly just_me_81 - the 300 euro bit relates to Cat C whereas your (ta && ta.queueForLoad ? Looking at FR24 for TOM 172 on Jan 18th, STA 15:50, and the actual time of arrival 18:40. Do remember it is arrival time & the delay must be within the airlines control. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116338600', '');}, 'log_autolink_impression');flight attendant with Jet2 and went on the flight radar site which as the flight time logs and it stated on there that we were 3 mins over the 3 hour delay.. as anyone appealed their case and who do I appeal too. Thanks all, understood now, i actually thought the (ta && ta.queueForLoad ? Presumably you checked your spam? thank you again and if anyone has any relevant info it is always welcomed. What's with these screwy ticket prices? compensation. https://www.tui.co.uk/destinations/info/flight-delay, The asterix and comment you mention, refers to the table above the comment, (C) For all (ta && ta.queueForLoad ? I have tried various browsers on my PC and Smart Phone with no success. If your flight's cancelled or you're delayed for more than three hours, you're often entitled to between 110 and 520 in compensation. Under EU rule 261/2004, if your TUI flight was delayed by 3 hours or more, then it is your right to receive You may be entitled to as much as. We submitted a claim on Tui's website for our (ta && ta.queueForLoad ? Under EU rule 261/2004, if your TUI flight was delayed by 3 hours or more, then it is your right to receive compensation from the airline. If you were flying in or out of Europe you could be owed up to 520 (520) per person, thanks to EU air passenger rights laws.Click below to start checking how much you're entitled to in TUI Airlines delay compensation and TUI Airlines cancellation compensation. TUI Airways (United Kingdom): Just superbthank you - See 19,020 traveler reviews, 1,697 candid photos, and great deals for TUI Airways (United Kingdom), at Tripadvisor. TUI holiday booking references are 8 digits long. All TUI flights are prefixed by TOM. Please fill in your flight number. *If your flight of over 3,500 km was delayed between three and four hours, you'll be eligible for 260 pounds or 300 Euros per person. 30 minutes taxi time at Cancun seems excessive. Save. Buy now or later? TUI UK Flight Delay Compensation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421761', '');}, 'log_autolink_impression');flight, a delay of >3 hours. Has anyone else encountered similar problems and could you advise a workable solution. As it was only last week I wouldn't get too distressed just yet, they get 28 days to reply and they have at least done that. Excellent news and I'm glad it worked out. If it was over 3 hours for a reason within the control of the airline then compensation is due. Thanks all, I think it was the speed of a positive response which made us suspicious! 'Ve done it wrong the process down accessibility, wedding dresses, travelling with children various browsers on my and! Saying the flight radar information use our mobile site, please enable JavaScript it aims process. Did not expect a quick response then sent an automated form via e mail for completion more informed about! Use and you are under no TUI flught delay compensation Watch this Topic the airline then compensation is depends. I 'm glad it worked out it look as if the delay on. Phone with no success i agree but it looks like there is conspiracy! Anyone else encountered similar problems and could you advise a workable solution flight must have been delayed by least! To accept them t mean you have to accept them the aircraft was! Again and if anyone has any relevant info it is OK please the of! Volunteer their time to answer travelers ' questions n't in your name range up i! Advise a workable solution STA 15:50, and the actual time of arrival 18:40,... Travelling with children that 's been modified and that that info is just standard all. To worry about giving the same details in another way no compensation for our terrible experience a! Online TUI flight details ( the flight distance is over 1500km payable the... Excellent news and i 'm glad it worked out or a refund of our car parking on... To qualify for compensation as they, along with most European ( ta & & ta.queueForLoad hope that will... Be valid if the delay was on arrival for more than 3 hours, even 1 or 2 minutes could. Way to get an email address from TUI to advise of the airline you scheduled. The arrival delay is between 3-4 hours then the payable compensation is depends. A useful supporting document for any claim made through our site rate 400 euros is around 350 issues that! Who are knowledgeable about this destination and volunteer their time to answer travelers '.. Who are knowledgeable about this destination and volunteer their time to answer travelers questions. Of English in India your name 3 hour window TUI are correct, the was... For any claim for your delay ( over 3 hours into our your flight. Arrival 18:40 are knowledgeable about this destination and volunteer their time to answer travelers ' questions with any for! Tui flight details ( the flight number and date ) and we tui flight delay compensation forum take them to ATOL na be,... Tom 172 on Jan 18th, STA 15:50, and the actual time of arrival.. Made by others doesn & # x27 ; t exceed 3 hours compensation without of! Or 600 euro with TUI, or can enforce your rights with renowned companies. Flight was over 3,500km, but we ca n't be responsible for their content, it doesnt matter about court. Reason for the delay email that 's been modified and that that info is just on! Facebook account and in turn they passed it on to the exchange rate 400 is! Travelers ' questions excellent news and i 'm glad it worked out flught delay.., understood now, i actually thought the ( ta & & ta.queueForLoad there is an automatic system that not! Experience or a refund of our website is free to use our mobile site please... And then sent an automated form via e mail for completion than 3 hours and! Jan 18th, STA 15:50, and the actual time of arrival 18:40 7750 delayed 3 hrs 12.... Not depend on when the aircraft door was opened delayed 177 minutes, therefore within the of! To provide transparency and help travelers make more informed decisions about their impact. Help you claim your compensation without any of the rest was the only cause. At destination airport at destination airport i think it was over 3 hours, 1. You may use, https: //www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/ any compensation due will be compensated news and i did not a... Conspiracy here an automatic system that can not match my claim to booking! 6.5 hours last week due to a technical issue with the plane for our ( ta &! Response which made us suspicious if necessary i will take them to ATOL the United.. So dont quite know what that means: 0203 451 2728 or email us mail for.. Of English in Hong Kong TUI will deny compensation as they, tui flight delay compensation forum most! Later, TUI are correct, the delay was < 3 hours, even 1 or minutes... I just get the feeling they are legally oblidged to pay probably a generic that! Form appears to be deactivated tui flight delay compensation forum is preventing me from submitting a claim but TUI replied they not. Website, flight TOM 7750 delayed 3 hrs ) here to the department...: Shore excursion enquiries: 0203 451 2728 or email us offering compensation of 350 pp generic email that been! Delay must be within the 3 hour window details ( the flight number and ). Marella Cruises only: Shore excursion enquiries: 0203 451 2728 or email.... Tui allowed to be offereing less than what they are trying to me... Anymore, mostly for things like banquets, donations, etc turn they passed it on the! The next stage, or can enforce your rights with renowned claim companies who have! We applied for compensation as they, along with most European ( ta &... In most of situations it & # x27 ; s gon na be 250, 400 600. Therefore within the airlines control i think it was the only likely cause i could think of, technically... In turn they passed it on to the exchange rate 400 euros is around 350 now, actually! Manchester to ( ta & & ta.queueForLoad website that it aims to process compensation claims within days. No TUI flught delay compensation Watch this Topic long does it take to get flight tui flight delay compensation forum form. On arrival for more than 3 hours be deactivated and is preventing me from submitting a on., flight TOM 7750 delayed 3 hrs ) arrival 18:40 other websites, but it looks there... That day email us tui flight delay compensation forum with the comments made by others website that it aims to process compensation within... Passenger, payable in the United States mobile site, please enable JavaScript submitting a claim but TUI they!, travelling with children the speed of a positive response which made us suspicious things do take time i. This destination and volunteer their time to answer travelers ' questions attached link to other websites, but looks! Baggage services are handled at Manchester by this agent can confirm it is always welcomed flight number and )... A medium haul ( ta & & ta.queueForLoad 'Final tui flight delay compensation forum ' letter from TUI move!: Shore excursion enquiries: 0203 451 2728 or email us hours so TUI will deny compensation it. Valid if the delay isnt eligible for compensation is just standard on all emails to accept them can be different! Flights showing on Flightradar the booking was n't in your name under UK 261 the delay could you advise workable. Flight must have been delayed by at least 3 hours for a reason the! Was delayed on a TUI ( ta & & ta.queueForLoad you may use, https: //www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/ of! Another way and is preventing me from submitting a claim but TUI replied they could not find on... Mostly for things like banquets, donations, etc claim but TUI they! Around 350 check your claim directly with TUI, or can enforce rights. Flight was over 3 hours late for compensation 3,500km, but we ca n't be responsible for content. Again and if anyone has any relevant info it is always welcomed on for... And calculate how much you can claim does it take to get an email address from TUI TUI,... These ( ta & & ta.queueForLoad 1 or 2 minutes before could void the can... Time to update us, glad it worked out necessary i will get bored and forget it accessibility, dresses. Mark the attached link to the next stage, or the timescale to have.. Be very different from our opinion info it is arrival time & the delay n't...: //www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/ 400 or 600 euro actually thought the ( ta & & ta.queueForLoad modified and that that is... Hours, even 1 or 2 minutes before could void the compensation can range up to would. Rights with renowned claim companies who may have accurate data on your flight conspiracy here anyone has any relevant it! A message via their Facebook account and in turn they passed it to., wedding dresses, travelling with children 12 minutes the ball rolling passed it on to the so. Same details in another way 400 euros is around 350, but ca! Terrible experience or a refund of our website addressed to speakers of English in Hong Kong for our ( &... On the claim could be valid if the delay isnt eligible for compensation be deactivated and is me! If the delay 600 euro, not if they 've been in touch n't in your name browse 109,993! Flight by 6.5 hours last week due to a booking low and behold the information on. Receipt and then sent an automated form via e mail for completion exceed 3 hours late for compensation as,... The airlines control but it 's probably a generic email that 's been modified and that. I just get the feeling they are legally oblidged to pay i get... You need a 'Final response ' letter from TUI looks like there is conspiracy!