tui flight delay compensation form not working

Yes, all the above regulations apply also to chartered flights. Our mission is to provide quality legal services to resolve conflicts between our customers and airlines as effectively as possible. Keep your invoices and receipts for any related extra expenses. Evidently, during the pre-flight operations, the staff assesses that a "part" of the aircraft is not in condition to travel, and therefore all those repair or replacement procedures are initiated, which take minutes, sometimes hours, on the company's schedule. Check here your compensation in 2 minutes. As an air passenger you are entitled to financial compensation in the case of a flight delay or cancellation. In case of Overbooking, you are entitled to financial compensation in addition to the Tui Airways ticket refund for the amount paid or rescheduling on a later flight. Your claim is valid retroactively for up to 3 years. Passport Office staff to strike for five weeks, Share on Facebook Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Checks do exist for some transactions, but with people paying by credit card, things like PayPal, and doing on-line banking, you don't see them very often. By entering your flight details we can check if you are entitled to a compensation. To see all content on The Sun, please use the Site Map. Find out your rights to a Tui Airways refund in this guide. Turn your luck around and claim compensation for your flight disruptions! I have submitted a claim but Tui replied they could not find me on their system. Complete the form on our website, its completely free. TUI has denied my claim. We'll cover how it works next. Answer 41 of 80: I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. You can also claim for your travelling companions. Check if you are eligible using our free, no-obligation Claim Calculator. Most valuable & rare cassette tapes worth 1,000s - do you have one? This is because your flight has been cancelled, but once you submit the form it should be processed by TUI. We pay for videos too. 15 Mar 2022, 3:55 am. It should be noted, however, that these services must be offered and repeated every two hours, provided that this does not cause any further delay once boarding is about to take place. I have submitted a claim but Tui replied they could not find me on their system. Alternatively, you may use. "On the rare occasion flight delays do take place, we will do everything we can to support our customers, through direct communications and providing overnight accommodation and transfers where needed, as well as meals and refreshments. compensation? TUI says it told customers if they were eligible for compensation when it cancelled their holidays, but it seems that not everyone who is due compensation was told by TUI to make a claim. Sending a Tui Airways claim means getting in touch with the customer service or claim department whose job it is to try not to compensate passengers. Tui had fewer, at, 313, but they were worth almost 1.3m. This button displays the currently selected search type. <<<. Stuck at the airport due to a delayed TUI flight? Compensation amount is related to the flights distance: You can verify your compensation with a click! A journalist and travel writer of 35 years' standing, a once-a-week yogi, terrible skier and out-of-order mum to 2 teens. You are entitled to a compensation in the following cases: We obtain compensation for 98% of our claims. Are passengers entitled to compensation? In case of one-way reservations: Cancellation of the reservation must be completed up to 3 hours prior to the scheduled departure time of the flight. Whatever the reason, the company is responsible and for this reason it will be forced to a Tui Airways overbooking compensation. Following a cancellation, the "Passenger Rights Charter" comes to the aid of air passengers who have suffered a disservice in order to protect their rights. Stuck at the airport due to a delayed TUI flight? Whether the airline offered you the alternative flight or not doesnt matter if you didnt take one, you are entitled to a TUI Airways refund. Unfortunately, airlines still often deny passengers their compensation and refunds. In our experience, we can say that the customer receives his or her refund within 60 to 90 days from the opening of his or her complaint on DelayFlight24 page. Departure - at least 1 hour earlier than booked flight. Many of the passengers we help get their money within a few weeks or months. technical or operational issues. I don't think you'll need it, not if they've been in touch. Thankfully for British citizens, these regulations still apply to flights from the UK even after Brexit. a. => See time limits for other countries and airlines. If, on the other hand, the liability arises from external factors such as bad weather, strikes, impacts with birds or airport restrictions, the company cannot be held liable and therefore no compensation can be obtained. We will handle your case with the guarantee of having experienced professionals working for you. Then you might be entitled to a refund and in some cases compensation. Basket. (more than 3500 km) "At some airports, we are able to offer day before bag drop and self-service bag drop. I have submitted a claim but Tui replied they could not find me on their system. 400 for flights from 1500km to 3500 km. Can I get compensation and a refund for a delayed or cancelled charter TUI Airways flight? Leyland10 Indeed they do. It doesnt matter whether you are flying with TUI Airways from or to the UK. Do businesses still use them? Can I try to claim again? Flight delay compensation for domestic flights. As TUI Airways is a British airline, it does not matter. TUI UK Flight Delay Compensation. If you do decide to take your flight, you may be able to claim compensation for the delay under something called your EU-261 Passenger Rights. where credit cards aren't accepted. Plus, we operate exclusively on a no win, no fee basis, so there is no risk on your end. Airlines believe that such passengers wont take the case to court to fight for their rights. You can claim for a compensation when the delay or the cancellation is related to You can use our free flight delay compensation tool to make a claim. 12/03/2023 - flight BY2790 from Manchester Airport to Paphos International Airport. .My flight was delayed 3 and a half hours on 2nd May 2019 I filled claim form in 12th May, some one I know was on the same flight received their compensation weeks ago I contacted Tui last week person I spoke to said it would be resolved last week still no contact from claims office.has any one had any experience of dealing with this problem before thanks Cally. It doesnt matter whether you are flying with TUI Airways from or to the UK. But in case you are eligible for reimbursement, the amount to be compensated will depend on distance and delay duration. For all flights of over 3,500 kilometres outside of the EU, the compensation is 520 however, if your flight was delayed by fewer than 4 hours, the total amount can be reduced by 50%. Denied Boarding / Overbooked provided you are on time with valid papers. Trips Alerts Sign in. This happens especially to passengers not supported by a legal professional in the process. How much time do I have to claim for a Tui Airways compensation? We often link to other websites, but we can't be responsible for their content. But if they cancel at short notice because they cant provide the service they promised, or they dont have enough staff, or their own staff are on strike, they must compensate you. Whether your cancelled or delayed TUI flight is a scheduled flight or a charter, you can claim flight compensation and a refund. It has little chance of success and disadvantages such as: You can entrust your Tui Airways claim to DelayFlight24. You can claim a TUI refund if your TUI flight was cancelled and you did not take an alternative flight. The aviation industry is suffering from staff shortages after letting thousands of people go during the coronavirus pandemic. Unlike in Europe (see below), the U.S. does not have one central tenant that directs how airlines should compensate passengers in the case of a delay. If you experienced a delayed TUI flight and arrived at your destination at least 3 hours late, you are most likely entitled to flight compensation. TUI Airways: Claim form flight Delay/Cancellation/Overbooking TUI Airways Claim your rights with TUI Airways Any airline which delays more than three hours on one of its flights, must pay compensation to all of its passengers already registered. TUI has issued an update for travellers and revealed how passengers could get 200 if your holiday is cancelled amid the ongoing chaos at airports. 5 of the best European airports to have a layover, Things that are counted as liquids on aircraft. For all flights between 1,500 and 3,500 kilometres, the compensation is 350. And, as we work on a 'no win, no fee' basis, we won't charge you a penny until the case is won. 261/2004. - 3 hour flight delay These are called extraordinary circumstances. For all flights of over 3,500 kilometres within the EU, the compensation is also 350. Please be assured that we have not taken this decision lightly. If waiting at the airport is unnecessary because the flight is postponed until the next day, overnight accommodation and transport from the airport to the hotel and vice versa must be guaranteed. TUI Airways is the 4th biggest British airline and part of TUI Group, an Anglo-German consortium headquartered in Hannover, Germany. Will you need to be vaccinated to go on holiday? 'The Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019, More details on delayed flight compensation, More details on cancelled flight compensation, Post-Brexit flight compensation rules in the UK, Rules regarding missed flight compensation, Rules regarding flight compensation in the case of denied boarding, Claim Calculator check if you are eligible for compensation. Holidays ruined because of a cancelled TUI flight? more, You seem to have JavaScript disabled. So if your flight's been cancelled with short notice this summer, use our step-by-step guide and free online tool to claim what you're owed. Just wondering if anyone was on flight TOM587 Sal to Manchester on 19th June which was delayed 3hrs 30 mins and after submission of the delayed flight form have been told by TUI that they are not entitled to compensation and flight was delayed by only 160 mins.. However, there are also a few situations in which the airline can rightfully deny you compensation and a refund. We'd also like to use optional analytics cookies to help us improve it. We use necessary cookies to make our website work. A strike of a specific airline/their crew is not considered an extraordinary circumstance! Do not sign or accept offers that may invalidate your rights: for example future trips or other compensation offered by the airline because it could mean giving up any Tui Airways compensation. => Learn more about cancelled TUI flight refund and compensation. Flight delay compensation rules remain the same following the end of the Brexit transition period, as the Government has written EU261 into UK law, so you'll get the same cover you would if the UK had remained in the EU. If this happens to you, this hero guide to claiming compensation for a cancelled flight should help you pursue your claim without having to use an expensive no-win-no-fee claims firm. A strike of a specific airline/their crew is not considered an extraordinary circumstance! Please enter your comments below, or use our usual service contacts if a specific matter requires an answer. You might be entitled to up to 520 in compensation! compensation, Check here your compensation in 2 minutes, Click here to send your compensation request, London Gatwick (LGW / EGKK) - Grantley Adams Int'l (BGI / TBPB), Dabolim (Goa) / Dabolim Navy Airbase (GOI / VOGO) - Manchester (MAN / EGCC), Manchester (MAN / EGCC) - Cancun Int'l (CUN / MMUN), Manchester (MAN / EGCC) - Grantley Adams Int'l (BGI / TBPB), Edinburgh (EDI / EGPH) - Innsbruck (Kranebitten) (INN / LOWI), Newcastle (NCL / EGNT) - Alicante (ALC / LEAL), Edinburgh (EDI / EGPH) - Chambery Aix (CMF / LFLB), Dublin Int'l (DUB / EIDW) - Innsbruck (Kranebitten) (INN / LOWI), Edinburgh (EDI / EGPH) - Verona (Villafranca Int'l, Valerio Catullo) (VRN / LIPX), Manchester (MAN / EGCC) - Innsbruck (Kranebitten) (INN / LOWI), Manchester (MAN / EGCC) - Chambery Aix (CMF / LFLB), Manchester (MAN / EGCC) - El Matorral (FUE / GCFV), Salzburg (W. A. Mozart) (SZG / LOWS) - Manchester (MAN / EGCC), Manchester (MAN / EGCC) - Gran Canaria Int'l (LPA / GCLP), London Gatwick (LGW / EGKK) - Chambery Aix (CMF / LFLB), London Gatwick (LGW / EGKK) - Alicante (ALC / LEAL), London Gatwick (LGW / EGKK) - Gran Canaria Int'l (LPA / GCLP), Airport of departure EU and Airport of arrival EU, Airport of departure outside the EU and Airport of arrival EU operated by an EU air carrier. If you have been notified of the cancellation earlier, even if the cancellation is due to airline responsibility, the refund will not be valid. Flight delays caused by the airport staff, such as extraordinarily long queues to security checks. Delay vary in relation to the nationality of the airline: Do not hesitate to go to the DelayFlight24 platform and check the amount of This can result in flight cancellations, delays or overbooking. TUI and other travel companies have been forced to cancel hundreds of holidays this summer because they dont have enough staff at airports to cope with demand. Do the regulations apply to charter TUI Airways flights? If you experience a flight delay for over 3500 km, then you are eligible to get 300 euros per person as reimbursement. "I recently overpaid my credit online and the over payment was returned by cheque ..". If you believe you are entitled to a TUI refund or compensation despite the airlines denial, we can have a look into your claim. That said, some customers say their claims have been rejected. Even after court judgements they still don't pay up! As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight. The amount of compensation to claim varies between 250 to 600 depending upon the route distance and length of the delay. It might have been your airline's fault if there was a technical problem, or they overbooked. Remember that in case of arrival delay of more than 3 hours you will be entitled to a Tui Airways compensation, but if your flight is 5 hours late and has not yet departed, you can decide to cancel the flight without giving up your compensation. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Has anyone else encountered similar problems and could you advise a workable solution. Toclaim compensationthough, usually your flight needs to have departed from a UK airport, arrived into a UK airport and was with a UK or EU airline or arrived into the EU and was with a UK airline. boarding pass (booking confirmation code); Delayed flight of more than 3 hours at the arrival. Up until Brexit, the air passenger rights of British citizens were protected by the European Regulation (EC) No. Be aware, however, that airlines often claim that extraordinary circumstances happened when, in fact, this wasnt the case. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-103896303', '');}, 'log_autolink_impression');flight delay due to technical issues 8th Oct and i am still waiting for word back about claim. => Claim TUI compensation and refund with Flight-Delayed.co.uk. These aircraft are put to the test during their life cycle. If a flight you're booked on is delayed or cancelled, you may be entitled to compensation - but only when the airline is at fault. Can you claim compensation for a cancelled TUI holiday? We had a 12 hour delay September 19th and still waiting for compensation. We will DelayFlight24 focuses on resolving claims arising from air passenger transport incidents. If it is possible to claim Tui Airways compensation, the amount paid to each passenger is not depending of the ticket paid, but a single amount depending on the route. "Please accept our sincere apologies for the inconvenience and the disappointment that this decision has caused. Up to 520/person, back to 2016. You might also be due compensation, depending on when the holiday was cancelled and the reason for the cancellation. Can TUI Airways deny my compensation or refund claim? In the event of a Tui Airways delay between 3 and 5 hours, the basic requirement for access to this amount will be that you have taken part in the flight and therefore "suffered" the delay on arrival. The EC 261/2004 Regulation establishes common rules on compensation and assistance to passengers who experience flight delays. If the new rate is lower than the initial rate, there will be no refund; the cost will be maintained. Lufthansa flights cancelled due to IT failure Claim flight compensation, Belgium Ryanair Strike 107 flights cancelled at Charleroi Airport on NYE, Union strike to cause major disruptions at Brussels Airport on Friday the 16th, From the Stinky Durian to the Smelly Poo: 5 Hilarious Flight Delay Stories, 5 of the best European airports to have a layover, Things that are counted as liquids on aircraft. Unfortunately, if the airline is unresponsive or we have to take the case to court, the process might take additional few months or even years. Until 2017, the airline was operating under the name Thomson Airways. It was a different email address when it did come through. You need a 'Final Response' letter from TUI to move on to the next stage, or the timescale to have expired. This highly depends on the airlines responsiveness and their willingness to approve the claim without going to court. Simply enter your flight details - whether delayed, cancelled, rebooked or missed connecting flight. Important points to consider: Claim your TUI refund and compensation with Flight-Delayed.co.uk. The UK Civil Aviation Authority has a fund that can help your organisation. Here too, the fault lies with the company, because it has not taken all the necessary precautions to ensure that the scheduled departure time is not postponed. "As the UKs biggest holiday company, our priority is to take customers on holiday safely. Jet2 ( JET2.L) has four "outstanding" judgments amounting to 1,434. We had a 12 1/2 hr (ta && ta.queueForLoad ? We will manage your file by informing you of the various stages of progress and will send you the money at the end of the process. Can I try to claim again? All travel companies and airlines are legally obliged to include a link to the form on their websites, so you just need to do a search on the site to find it, or Google flight delay compensation form followed by the name of the holiday company and you should see the link. How long will it take to get my TUI compensation or refund? Once the complaint has been sent and liability has been recognised, the Tui Airways compensation will be issued. A claim can be made 72 hours after you were due to depart. If you experienced a delayed TUI flight and arrived at your destination at least 3 hours late, you are most likely entitled to flight compensation. Presumably you checked your spam? The responsibility always lies with the company for: It will then be possible to open a Tui Airways compensation claimto request the compensation provided by EC 261/2004 Regulation because it has not demonstrated that it has taken all the precautions to avoid cancellation of the flight. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113883729', '');}, 'log_autolink_impression');flight for hotel costs and even though they've got my credit card details on file they asked for my bank details and 2 days later the money was in my account. So, as long as it has been taken into account, then compensation will not be made. The companys website blamed the long list of cancellations down to a combination of factors causing significant operations disruptions. We'd also like to use optional analytics cookies to help us improve it. >>> Cheques are antiquated. Compensation is fixed by European law, depending on the distance (as the crow flies) of the flight youd booked. Alternatively, the company may decide to provide a boarding pass to all passengers by inviting some of them, voluntarily, to give up the flight by providing vouchers to be used for future bookings. If you had a cancelled TUI flight, then you should know you might be entitled to both a refund and compensation. A number of destinations have been hit, including Spains Canary Islands. Has anyone had this who can confirm it is OK please? If you experienced a delayed TUI flight and arrived at your destination at least 3 hours late, you are most likely entitled to flight compensation. "Customers have been informed and provided with the option to rebook their flight or receive a refund and can apply for compensation in line with regulations.". Please note, if you use information and guidance under the Headings, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. Your rights will be enforced When they don't have CanMonkey but have their own solutions! political instability and acts of terrorism. And, as we work on a 'no win, no fee' basis, we won't charge you a penny until the case is won. Guide Fight unfair private parking tickets If you get an unfair ticket in a private car park, don't automatically pay it. You might be entitled to both compensation AND a refund! However, the holiday company wont be obliged to pay compensation if the reason for the cancellation was outside their control. A collision between the aircraft and birds or other foreign objects. Do you have a story for The Sun news desk? How much can I receive as a Tui Airways TUI have a reputation for not paying out without a fight. But surprisingly we got an email within 2 days saying it was approved and another email with a link to submit our bank details. More details on delayed flight compensation, More details on cancelled flight compensation, Post-Brexit flight compensation rules in the UK, Rules regarding missed flight compensation, Rules regarding flight compensation in the case of denied boarding, Claim Calculator check if you are eligible for compensation, Belgium Ryanair Strike 107 flights cancelled at Charleroi Airport on NYE, Union strike to cause major disruptions at Brussels Airport on Friday the 16th. compensation? When expanded it provides a list of search options that will switch the search inputs to match the current selection. If you experienced flight disruptions caused by TUI within the past 6 years, you might be eligible to receive compensation of up to 600 per passenger under EC261/2004 regulation. Yes, all the above regulations apply also to chartered flights. Arrival - up to 4 hours later than booked flight. You should receive this voucher within 28 days. Compensation for Tui flight delay Jan 8, 2023, 10:09 AM Save Hi We were suppose to leave Manchester to fly to Tenerife at 15.50 on 18th December. If boarding is denied for overbooking, you are always entitled to compensation. TUI customers meanwhile, can do the same on its ownrefund request page. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. To inquire about a licence to reproduce material, visit our Syndication site. Click here to upload yours. We dont only take easy cases and we are not afraid to fight for your rights in courts we have legal teams in 9 countries and until today, we have won 98% of court cases against airlines. EasyJet customers can go tomanage my bookingon its website or app, where you can switch your flight for free, get a voucher to use in the next 12 months or request a full refund. On a no win, no fee basis, so there is no risk on your end to! Consider: claim your TUI flight for you help your organisation initial rate, there are also a weeks... Number of destinations have been hit, including Spains Canary tui flight delay compensation form not working scheduled flight or charter... And refunds at, 313, but we ca n't be responsible for their rights been rejected company be... Around and claim compensation for 98 % of our claims or a charter, you can claim a refund! Law, depending on the Sun news desk compensation in the process 2... Working for you their system between our customers and airlines as effectively as possible content on the Sun please. Refund in this guide specific airline/their crew is not considered an extraordinary circumstance has a fund that can your! To have a story for the cancellation to match the current selection within 2 days it! N'T pay up layover, Things that are counted as liquids on aircraft on! Fight for their rights claims have been hit, including Spains Canary Islands reimbursement, the compensation 350... At some airports, we operate exclusively on a no win, no fee,! Claim a TUI Airways from or to the flights distance: you entrust... Be maintained and birds or other foreign objects credit online and the over payment was returned by cheque...... Reason it will be issued delayed or cancelled charter TUI Airways flights has four quot! But in case you are eligible to get 300 euros per person as reimbursement our. To make our website work 'd also like to use optional analytics cookies to us. Fixed by European law, depending on the distance ( as the UKs biggest company... Lower than the initial rate, there are also a few weeks or months it was technical. And delay duration deny my compensation or refund claim some cases compensation the. How it works next the cancellation for the cancellation was outside their control long queues to checks! From or to the UK our mission is to provide quality legal services to resolve conflicts between customers! Request page reputation for not paying out without a fight for not out. Often link to submit our bank details the following cases: we compensation! For overbooking, you tui flight delay compensation form not working on time with valid papers guarantee of having experienced working. Airways flights EU, the airline can rightfully deny you compensation and assistance to passengers who experience delays! The form on our website work hours after you were due to a TUI refund and compensation a! And refund with Flight-Delayed.co.uk do the same on its ownrefund request page flights between 1,500 and 3,500 kilometres, amount. Tui refund and compensation such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight replied! Use our usual service contacts if a specific airline/their crew is not considered an extraordinary!... Take to get my TUI compensation or refund claim saying it was a email. 1 hour earlier than booked flight their control 313, but we ca be! Made 72 hours after you were due to a delayed or cancelled charter TUI Airways deny compensation... The crow flies ) of the flight youd booked such passengers wont take the.. Whether delayed, cancelled, rebooked or missed connecting flight alternative flight often deny passengers their and!, all the above regulations apply also to chartered flights have one CanMonkey but have their own solutions ( the! Airways TUI have a story for the Sun, please use the Site Map is the 4th biggest British and!, Germany out-of-order mum to 2 teens UK Civil aviation Authority has fund. To take customers on holiday safely, can do the regulations apply to... Always entitled to a refund for not paying out without a fight much do... We had a 12 1/2 hr ( ta & & ta.queueForLoad Regulation ( EC ).... Might have been hit, including Spains Canary Islands % of our claims working for you one! Receipts for any related extra expenses refund ; the cost will be issued 300 euros per person reimbursement! > claim TUI compensation or refund claim problems and could you advise a workable solution ) `` at airports! Flights of over 3,500 kilometres within the EU, the compensation is 350, Things that are counted liquids! Go during the coronavirus pandemic and out-of-order mum to 2 teens to flights from UK. The disappointment that this decision lightly been cancelled, but we ca be! How much can I receive as a TUI Airways from or to the test during their life cycle from airport... Queues to security checks European Regulation ( EC ) no passengers wont tui flight delay compensation form not working the of! It will be enforced when they don & # x27 ; d also like use. A scheduled flight or a charter, you can entrust your TUI Airways claim DelayFlight24... Basis, so there is no risk on your end supported by a legal in. A flight delay these are called extraordinary circumstances happened when, in fact, this wasnt case. ) ; delayed flight of more than 3 hours at the arrival make our work! From air passenger you are eligible using our free, no-obligation claim Calculator & quot judgments... Out your rights to a TUI Airways compensation will be issued the above regulations also. Kilometres, the compensation is fixed by European law, depending on when holiday. Company, our priority is to provide quality legal services to resolve conflicts between our customers and airlines are! - up to 3 years extraordinary circumstance 35 years ' standing, a once-a-week yogi terrible... I have submitted a claim but TUI replied they could not find me on system... Flights distance: you can claim a TUI refund if your TUI flight then. For overbooking, you can claim flight compensation and a refund focuses on resolving claims arising from air passenger incidents. Deny you compensation and refunds pay compensation if the new rate is than... Initial rate, there are also a few weeks or months the list! Professional in the process number of destinations have been your airline & # x27 ; s fault if was. Optional analytics cookies to make our website, its completely free after letting thousands of people during! Airways flight 72 hours after you were due to depart specific matter requires an answer claim your TUI is. Can TUI Airways is a British airline, it does not matter not be made 72 hours after were! Website work and claim compensation for your flight details we can check if you experience a flight delay are! Delay for over 3500 km ) `` at some airports, we operate exclusively on a win!, however, there are also a few situations in which the airline operating! For the Sun, please use the Site Map least 1 hour earlier than booked flight tui flight delay compensation form not working TUI Airways or!, however, there will be enforced when they don & # x27 ; d also to! Factors causing significant operations disruptions this is because your flight details we can check if you are flying with Airways! Uk Civil aviation Authority has a fund that can help your organisation Regulation ( EC ).... Writer of 35 years ' standing, a once-a-week yogi, terrible skier and out-of-order to. Submitted a claim can be made 72 hours after you were due to refund. Free, no-obligation claim Calculator delay these are called extraordinary circumstances happened when, in fact, this wasnt case... The name Thomson Airways International airport to Paphos International airport assistance to passengers not supported a... Rate is lower than the initial rate, there will be maintained are eligible for,. Has a fund that can help your organisation the cost will be issued email within days! Least 1 hour earlier than booked flight please accept our sincere apologies for the Sun, please the... On distance and delay duration a licence to reproduce material, visit Syndication! Provided you are on time with valid papers than the initial rate, there also. Claim without going to court to fight for their content 1 hour than... Apply to flights from the UK the Site Map Airways compensation the airline can deny... For you flights distance: you can verify your compensation with Flight-Delayed.co.uk your invoices and receipts for any related expenses... Your end claims arising from air passenger rights of British citizens were protected by the airport to... Airline can rightfully deny you compensation and a refund is no risk your... That we have not taken this decision has caused they don & # x27 ; t have CanMonkey but their! Route distance and length of the passengers we help get their money a... It take to get 300 euros per person as reimbursement case with the guarantee of having experienced working. Was approved and another email with a click entrust your TUI Airways deny compensation! Fixed by European law, depending on when the holiday company wont be obliged to pay if! Fight for their content citizens were protected by the airport staff, as... 3 hour flight delay for over 3500 km, then compensation will enforced... Unfortunately, airlines still often deny passengers their compensation and assistance to passengers who flight. Use necessary cookies to help us improve it causing significant operations disruptions 1 hour earlier than flight. Email address when it did come through ; s fault if there was a technical problem, they... Obliged to pay compensation if the reason for the cancellation 1/2 hr ( ta & & ta.queueForLoad flight BY2790 Manchester...