travelpro crew 3 replacement parts

We stand by our products. ******************* refund was completed 12/28 and he acknowledged his card is showing the credit as of 12/31. I waited over a week and TravelPro finally decided to reply on 1/11. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. 26 Expandable Carry-on Rollaboard Suiter: Measures 26 x 18.5 x 11.5; Weighs 9.8 lbs. We do not have any inventory remaining. A. (Sorry for the bad camera work -- first tutorial video. Shop By Collection. Add to Cart. I was pleasantly surprised when searching through my hardware this week, there were 2 extra zipper pulls included as backups with the luggage. Sale . Covers the cost of repair for damage caused by an airline or other common carrier that negatively impacts the functional performance of the product. Color choices are merlot, black, or navy. View cart for details. ******************************* FYI: my address until the end of March 2023 is: ************************************************************. Sep 6, 2022 . Date of transaction: Warranty claim was actioned on June 16, 2022 (original purchase was Feb, 2014)?The amount of money I paid the business: $109.99 plus applicable taxes, but the current replacement cost has inflated since the original purchase date.What the business committed to provide me: 10 year warranty on the luggage I purchased.What the nature of the dispute is: I bought a TravelPro bag (model TP13478) in Feb, 2014 and it is falling apart. All you need is a screwdriver! Parts Catalog - Travelpro was published by on 2015-08-10. Crew Versapack Global Expandable Carry-on Spinner Crew Versapack Max Expandable Carry-on Spinner Platinum Elite Carry-On Expandable Hardside Spinner ; Weight : 9 lbs : 5.4 lbs : 7.8 lbs : 7.3 lbs : 8.0 lbs : 8.1 lbs : Fabric : 100% polycarbonate hard shell with aluminum corner guards : 100% Polycarbonate hard shell : High-density nylon fabric . 187 helpful votes. The bag **************** purchased is an *** version of the Maxlite bag that we shipped him as a courtesy replacement. Register your bag to receive our comprehensive worry-free warranty. Travelpro Europe - Travelpro Parts Catalogs To determine which parts catalog to use, open up the main compartment of your luggage. I ordered an item that arrived faulty. The model name will be sewn into the lining of the main compartment of the bag.To order parts, contact our Customer Care Department at 1-800-741-7471. In our last communication with this customer on November 3rd, Ms.******* decided to keep the items as she realized that it does not have a defect. See each listing for international shipping options and costs. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. IN NO EVENT SHALL TRAVELPRO BE LIABLE FOR ANY DAMAGES RELATED TO THE USE OF THE LUGGAGE IN AN ILLEGAL MANNER OR FROM OTHER DAMAGES RESULTING FROM UNAUTHORIZED REPAIRS OF THE PRODUCT. Order by telephone Monday through Friday 9:00 to 5:30 EST or through email. assuming that I haven't lost that too. A plain old shoe string can do the trick. The Travelpro Crew 10 Rolling Tote is a super lightweight, durable, compact bag with tons of bells and whistles. The defective suitcase was delivered back to Travelpro by September 28. Check dimensions. Plastic housing inserts are NOT included. FREE Pouch with Gucci Bloom Large Spray Purchase, Do Not Sell or Share My Personal Information. Today and tomorrow,* up to a total savings of $100 on your Macy's purchases over the 2 days. Your bag will be evaluated by our repair professionals to determine if the damage is covered under warranty. Our FlightCrew customer care team is ready to get you back in the air. Other company, product, service names may be trademarks or service marks of others. Have two maxlite 5 roller board bags. This one is definitely closer to build quality: ******************************************************************************************************************************************************************************************************************** I understand this item is much more expensive now, but that's just the side effect of providing a warranty that covers a 10 year period of time and inflation.Tracking numbers related to issue:Tracking number / PIN: ************ and RMA Number **********. Truly disappointing from a brand from which my family and I have purchased merchandise over the years. Best bet is to fabricate something yourself out of string or a zip tie. If texts are more your style, we can send those too. www.BestLuggageBrandsReview.com, Travelpro Crew 10 Garment Bags 22 and 50, Travel Pro Crew 10 Expandable Spinner 21, 25, and 29, Travelpro Crew 10 Expandable Rollaboard Suiter 22 and 26 and Business 20. It's absurd to even suggest the new one is better. *Please contact our ************************ so that we may process your return and email you a pre-paid shipping label.The auto-response I received Hello ******,Please be advised that we are currently experiencing longer than normal wait times and it may take 3-5 business days for our team to reply to your request.Thank you for contacting Travelpro ***************** This is an automated response confirming the receipt of your ticket. Voting Is Now Open for the 2021 FlyerTalk Awards! After Identifying the model number, customers can view all the replacement parts in that model's catalog. TSA screeners have access to special codes that allow them to open those locks in the event that the baggage must be opened for inspection. This charge appears on my **** bill as ref#****, SP TRAVELPRO LUGGAGE HTTPSMYTRAVELFL. See attached. (What's the right name for this piece of hardware?) Universal j-hook bulldog hook . We do receive inquiries about this product quite often and will continue to explore the viability of this product for future product types. Once I received the order and I used the suitcase on a work trip I instantly started realizing that the suitcase wheels make a rattling noise, and the suitcase itself shakes and vibrates when rolling it. I will keep rejecting these responses until this is done and you do the right thing. We are open Monday-Friday from 9:00am to 5:30pm EST. I used the Travelpro delivery confirmation email and clicked on "if something is wrong, let us know." This limited warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including: If you register this Crew Executive Choice 3 Collection product with Travelpro within 120 days of purchase (or original date of gift receipt), we will enhance the first year (1st year) of your Limited Warranty coverage by: To register this Crew Executive Choice 3 Collection product, please visitwww.travelpro.com/register. I used the suitcase for the first time in August for a trip to Ireland. The response they sent to the BBB is purposefully misleading. Color choices are merlot or black. Instead, I used the original axle from the TravelPro. Regular price $45.99 $45.99. If he would like to return the replacement item, we shipped,were more than happy to accept return of the bag but if he wants a Platinum bag, he will be responsible for the $260 difference in cost of the bags. Browse and shop Macys.com for a wide assortment of Travelpro Luggage and more. It is ingenuous of My ***** to state that we do not have a means of communication. This limited warranty is intended to cover the original purchaser or gift recipient of this Travelpro luggage. Close search. 12/12/23 Ordered a suitcase from Travelpro.com. Crew 11; Platinum Magna 2; To determine which parts catalog to use, open up the main compartment of your luggage. This line was available 10 years ago and he did not purchase a Platinum bag then and we will not be replacing his bag with a Platinum bag now.If he would like to return the replacement item, we shipped, were more than happy to accept return of the bag but if he wants a Platinum bag, he will be responsible for the $260 difference in cost of the bags.Sincerely,*************************. Travelpro Products Inc.6500 *********************. They dont even have a phone number to call. New New New. $14.99. A. 2022 chevy 2500 rear bumper; google assistant tv samsung; Repair times vary depending upon the severity of the problem. 1. Thanks in advance for your advice. The screw heads on the kit axle are about 1 mm too thick (hi. Whether or not the business has tried to resolve the problem:TravelPro has offered me this item as a replacement: ************************************************************************************************************************************* However, this item is not the same build quality as mine. They sell some cute zipper pulls not sure but maybe those would work. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Customer did not provide accurate information. The wheels alone are half the size so of course they are lighter. If you register this Crew Executive Choice 3 Collection product with Travelpro within 120 days of purchase (or original date . They are in no way inferior to the item he has. A. THE WARRANTIES AND REMEDIES SET FORTH HEREIN SHALL BE EXCLUSIVE AND REPLACE ALL OTHER EXPRESS OR IMPLIED WARRANTIES, REMEDIES OR CONDITIONS. The zipper appeared to close, but it did not stay closed for long. Just another site After not receiving a reply for two weeks, I sent another request. Travelpro's FAQ says you can order replacement parts directly from them. In their response they basically didnt address my issue and directed me to their return website which indicates that in order to start a return you have to contact customer service. Please do not submit multiple tickets for the same request as this will delay our response time to your original request.Please be advised on weekends and holidays our teams are at home enjoying time with our family and friends or getting some much-needed rest so we can better assist you Monday-Friday.In the meantime, many questions can be answered by visiting our *********** and FAQs.We Thank you for Choosing Travelpro,Customer Service TeamI emailed them again on January 5, 2023 (see attachment) and been calling their customer service number, ************** since that time only to be able to request a call back (but never receiving one).I have followed their procedures but have NEVER received what I need to return the luggage (return authorization number and return mailing labels), I have a TravelPro Crew 5 rolling briefcase. Travelpro Products, Inc. All trademarks on this website are the exclusive property of Travelpro Products, Inc. All rights reserved. I am not letting this go. 2PCS Luggage bag Suitcase Replacement Rubber Wheels Axles Repair W224 Luggage Wheels Compatible Suitcase Travel Case Replacement Accessories, Samsonite Centric 20-inch Hardside Spinner, Delsey Luggage Replacement Part Wheel for 2 Wheeled Uprights Assorted Style/Side, Vtg TRAVELPRO CREW 3 23" CORDURA PLUS Upright WHEELED CARRY ON Suitcase 7923, Travelpro Maxlite Air Hardside Expandable Luggage, 8 Spinner Wheels 21 Inch, Luggage Universal Wheel Repair Accessories Replacement Suitcase Silent Roller, 4Pcs Universal Luggage Wheels Replacement 360 Swivel Casters Travel Suitcase US, RIMOWA Leather Handle Replacement Wheel Black NEW, Travelpro Vintage Walkabout 21 Inch 2-Wheel Softside Carry-On Bag (Read Below), Travelpro Crew Series Plus Cordura Plus Bag Carry Ons 2 Wheels Black 22x14x8, 360 Spinner Luggage Wheel Replacement Suitcase Mute Swivel Casters 21 Size, Wheels Replacement for Samsonite Luggage Suitcase Travel Bag Wheels 1 Pair, Delsey Replacement Luggage Spinner Double Wheel For Delsey Chatalet Hard+, Luggage Wheels Suitcases Repair Trolley Replacement Rubber Wear-resistant DIY. trailer tailgate assist Vorheriger Beitrag. Step 1: Find Replacement Parts Find the appropriate part to complete your repair by browsing our parts catalogs Browse Parts Catalogs Step 2: Order Replacement Parts After you have found the appropriate repair parts, order them by contacting our customer service department Contact Our Customer Care Department Step 3: D.I.Y. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Anyone can claim a price is well adjusted for inflation with substantiating it. . Orders made after 12pm will be available for pick up the next business day. Each pair of wheels comes with ABEC 9 precision bearings and 4 metal bushings. Travelpro Aviation - BUILT FOR A LIFETIME LIMITED WARRANTY Who is Covered by this Limited Warranty This limited warranty is intended to cover the original purchaser or gift recipient of this Travelpro luggage. ****************** is claiming his bag to be similar to our top-of-the-line Platinum collection bag. $10.99. The customer was contacted prior to sending SKU ********* and has agreed to receive it as a replacement. $15.00 $28.00 Pay in 4 interest-free installments for orders over $50.00 with Learn more Stock: Sold out Quantity: Notify Me When Available Description This is the replacement attachment strap for any Travelpro FlightCrew5 2-5 Rollaboard that does not use the J-Hook attachment. Will fit other brands also. Crew Versapack 25" Softside Check-In Spinner $640.00 . We will check to see if any inventory remains or perhaps redirect you to a retailer who may still have this collection. 29 Expandable Spinner Suiter: Measures 29 x 20.5 x 12.5; Weighs 11.2 lbs. Decided to file this complaint because a ****** search indicated that many people are having difficulty getting a response from Travelpro. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. (i.e. **********, ** 33487t: *****************e: ***************************************. Donington Nappa Collection; Madison Leather Collection; Montparnasse Collection; Siam Leather Collection; UGears; Vaccine Card Holder Sleeve; Victorinox . A. Travelpro Products, Inc. 700 Banyan Trail Boca Raton, FL 33431 Q. Add to Cart. Unfortunately, it's definitely not the same build quality as mine. Portsmouth, United. Definitely won't be doing it again. This page was last updated: 18-Mar 06:12. Once applied, rub down gently with a soft cloth and allow to air dry. 3 Items. See attached documentation. Please be certain to include a copy of your warranty registration or receipt as Proof of Purchase. *Subject to credit approval. Navigation menu - Tab to navigate sub-menus - Escape key to close submenus. 34 complaints closed in the last 12 months. 2 Sets Luggage Suitcase Replacement Wheels Roller Bearing Hardware Repair 360 Spinner Luggage Replacement Repairment Mute Wheels Swivel Caster Universal, Wheels Replacement for Samsonite Luggage Suitcase Travel Bag Spinner Wheels, Travelpro Crew Series Plus Carry On 2 Wheels Luggage Suitcase Bag 20x 14x 7, Luggage Suitcase 360 Swivel Wheel Spinner Caster Repair Mute Wheels Replacement, Travelpro Platinum 3 two wheels Rolling Carry On Crew Bag 16x 14x 10 (9213), 1x Samsonite Luggage Replacement Part Wheel for Oyster Hardside 200 series, OD 50mm 4 Sets of Luggage Suitcase Replacement Wheels Axles Deluxe Repair ToolE4, Luggage Wheels Replacement Wear Resistant for suitcase Travelling Bag, Suitcase Wheel Replacement Luggage Spinner Universal Wheels For Any Bags A08 , Black Luggage Wheels Replacement OD 40mm-80mm Axles Deluxe Repair Tool Kit DIY, 1 Pair Luggage Replacement Wheels Suitcase Part Universal Wheel Repair Accessory, Travelpro Crew 9 Black 26" LARGE Expandable Suitcase Luggage 4-wheel 407122601, Luggage Wheel Replacement for Suitcase Travel Bag Duffle Bag one Wheel, Travelpro FlightPro Luggage Black Wheeled Carry On Rolling Briefcase Bag, travelpro suitcase 2 wheels under seat black carry on luggage bag travel small, Wheels Replacement for Luggage Suitcase Travel Bag Heavy Duty Wheels 1 Pair, LED Replacement Luggage Suitcase Inline Roller Skate Wheels w/ Bearings -1 Pair, Travelpro 21" 2-Wheel Softside Carry-On Ocean Blue, 1 Pair 360 Spinner Luggage Wheel Replacement Suitcase Mute Swivel Casters Repair, Universal Swivel Suitcase Luggage Casters Replacement Wheels For Travel Case A08, Travelpro Carry On Luggage Trolley Suitcase 4-Wheel (difficult handle), 2 Set Luggage Wheel Repair Kit OD 40/45/50/54/60/64/70/80mm Suitcase Replacement, 1 Pair Luggage Wheels Trolley Bag Wheels Travel Luggage Suitcase Replacement, 360 Spinner Luggage Wheel Suitcase baggage Replacement Mute Swivel Casters. This warranty, and any corresponding implied warranties, are valid only for the period the product is owned by the original purchaser or gift recipient. If damages are not covered by your warranty, we will call you to discuss your repair options. I have tried to contact them to get an update without success. Travelpro Platinum Elite-Softside Expandable Spinner Wheel Travelpro Essentials Large Expandable Packing Cube Travelpro Maxlite 4 25-Inch Expandable Spinner Travelpro Maxlite 5 Softside Lightweight Bi-Fold Travelpro Maxlite Lightweight Laptop Backpack, Fits Travelpro Maxlite 5 Softside 2pc Set Travelpro Maxlite 5 Carry-On Hardside Spinner Reply Apr 26, 09, 4:25 pm # 13 Stars4SA Join Date: Jun 2007 Posts: 445 The RMA number should be taped to the outside of the bag and also written on the outside of the carton used to ship the bag to us. If your bag is covered under warranty, it will be repaired promptly and returned to you. Orders that are placed before noon will be available for same day pickup. Within 5 to 7 business days, your account should reflect the full refund. 75 reviews. 22 Expandable Carry-on Rollaboard Suiter: Measures 22 x 14 x 9; Weighs 8 lbs. Kindly email us at susanrose@travelpro.com with the following information: name, address, phone, style and model number, as well as detailed description of the problem. Well guide you through the process. As a matter of policy, BBB does not endorse any product, service or business. Industrial Strength alcohol may be purchased through any home improvement store. The Travelpro FlightCrew4 Replacement Wheels Kit includes wheels, bearings, axles, and bushings. To suggest that they are "high quality, lighter materials" is laughable. Do not include the wheels or handle when determining the height; simply measure the case only. Travelpro model names are on a label sewn into the main compartment of the luggage. $10.99. I pick up loose zipper pulls at various airport baggage carousels. We are happy to process ********************** return. Which Way is Luxury Hotel Pricing Going in 2023? They are in no way inferior to the item he has. A. Unfortunately, this product line has been discontinued. If it is determined to be a warranty repair, they will repair the bag and ship it back to you at no additional charge.You can find this information on our website under FAQs (see the link below)https://travelpro.com/apps/help-center#hc-if-there-is-not-a-repair-center-in-my-area-who-is-responsible-for-shippingIf none are available, please contact our **************** team for alternative shipping options.Thank you for choosing Travelpro. $15.99. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state. Otherwise getting a zip repaired in HK should be an easy exercise. When I double checked my order, I realized it was MY mistake. Only when en route did I discover that the bag had a defective zipper on the lower outside pocket. Additionally, the replacement bag we shipped has a value of $249.99, well adjusted for 10 years of inflation. 2023 Macys. RonaldoC. We will provide you with a Repair Authorization Number (RMA) within two business days. FREE Este Lauder 7-Pc Gift, Up to a $170 Value! On July 8, 2022 I charged $342.41 for a Travelpro carry-on suitcase. My Travelpro bag arrived with the top of its handle broken off! Investigation Suggests Low-Cost Carriers Owe British Flyers $5.45 Million, Southwests NEW Winter Plan: More Equipment, More Investments, More Collaboration, SkyWest Looks Into Flight Delay Caused by Arguing Attendants, American, Delta Talk Loyalty at J.P. Morgan Industrials Conference, FAA: Near-Collisions Are Among Things That We Dont Expect to See, World of Hyatt Announces the Return of Bonus Journeys, New Tool Aims to Help Travelers Get Most from Hotel Points, Turn Quick Points into Free Nights Faster with Hilton Hotels Limited Offer, Marriott Bonvoys "No Limits" Promotion Earns More in Less Time. )I had some trouble with the wheel kit. FREE SHIPPING available! ************** made her initial request on 12/16 and we responded on 12/19 with a return label. I bought the old case on sale from a price much higher than $249.99 (I believe it was $449 regular). (For example, not all dealers provide repairs to zippers.) Please measure your wheels to make sure you are getting the right size. If you can't fix it yourself, you can take the parts to a local luggage repair shop and have them do it. When the customer provided "accurate" information, they were provided a part immediately that was shipped to them at no expense. Find more similar flip PDFs like Parts Catalog - Travelpro. Since his initial request, we now have parts in transit and have reached out to ********************** to confirm a ship to address to send him parts when available. This amount is subject to change until you make payment. A.AtlanticLuggage does not provide reimbursement for shipping costs to our facility. Our web return form redirects our customers to our online return portal. BBB is here to help. This tag will include the entire model number. Customer was contacted in a timelymanner and was provided parts. travelpro crew 3 replacement parts We will pay to return the bag to you, as well as any parts or labor on items covered under warranty. (Sorry for the bad camera work -- first tutorial video. Buy online and pick up in a store near you. I've used plastic wire ties also but they usually last less than 6 trips before nothng but a nub is left. If that isn't possible, then I would like to return and get my money back. Sold Out . For more recent exchange rates, please use the. Cre Request our corporate name & address by email. High Quality Pull Handle. But without the wheel, it is very difficult. One of our authorized repair centers needs to evaluate the bag to determine the warranty coverage.Ive included information for your nearest repair facility:Leather World30 A *******************, ****** Center, **, UnitedStates************If one is not near you, then you would need to ship the bag (at your expense) to the nearest authorized repair center. A. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. : 327072201 or 37292-25F) You may also need to identify the type of bag: Garment Bag, Tote, Duffel, etc.) Called them and they have none - and they have asked for them for over a month. This complaint needs to be removed immediately. It is now almost a month and no reply from them and no phone number to contact them.RESOLUTION SOUGHT: I only want to exchange for the correct size, which is the same price. I would like to issue a warranty claim as it has a 10 year warranty. I understand it's more expensive now, but that's just the side effect of providing a warranty that covers a 10 year period of time.Thanks,Jordan", I also sent an email on Dec 30, 2022 that contained the following and have not received a response:Please send me a prepaid shipping label so I can return the item marked as SKU ********* and then send the Platinum Elite Hardside SpinnerSKU ********* in Dark Sky ***** I reject the rebate of $109.99 because the value of the item is what the warranty covered, not the original purchase price. We are in no way committing fraud. Travelpro FlightCrew Series J-Hook Attachment. Travelpro Luggage Replacement Rollerblade Wheels 75mm (lot of 2) These 75MM In-Line Skate Wheels are a great way to keep your luggage rolling smoothly. I even attempted to call the president's ******* Left a message. Travelpro parts. ********************** has been kind enough to confirm his ship to address and an order has been placed. Hello. TRAVELPRO PARTS CATALOGS If the collection for your item is not listed below, we no longer warranty or carry parts for this collection. travelpro crew 3 replacement partswestinghouse st switch control cable. Regular price $49.99 $49.99. If it's an emergency, a large paper clip also does the trick. TRAVELPRO Luggage 3-Stage Classic Pro-Grip Pull Handle Black/Silver. After I tried. Sounded like they weren't anticipating getting them. The zipper teeth did not hold. If your bag is more than 1-2 years old, it may have been replaced by a newer generation. Available at limited stores. They have stopped returning my emails and they don't answer the online chat on their website. The Fed Ex tracking number is ************. However, if you call our Customer Service Department, we may be able to help you locate a retailer with inventory. Skip to content View Accessibility Statement . The screw heads on the kit axle are about 1 mm too thick (high) and when I jammed the assembled wheel housing into the main housing, the plastic was distorted. We stand by our products. Abrasions, scratches, dents or stains that do not impair the functional performance of the product. We have moved to high quality, lighter materials over the course of the last 10 years. There was a glitch with the program that tracks our returns. In order to find the nearest repair facility to you, please visithttps://www.travelpro.com/repair-centeror contact Customer Service. We confirmed receipt of the parts on Friday. Please accept our apologies for the oversight. Download Parts Catalog - Travelpro PDF for free. Sincerely,***************. . Typically, bags sent to our headquarters are repaired and shipped back within two to four weeks. She has returned the product and been credited accordingly. The bag **************** purchased is an SMU version of the Maxlite bag that we shipped him as a courtesy replacement. Repair We have fulfilled our warranty obligation. These wheels are all black, so they will match your luggage. Click on the store location link to see which stores are Curbside Pickup eligible. Customer did not provide accurate information. travelpro crew 3 replacement parts. TravelPro sent me a defective product for which I paid over $180 and they wont assist me now with this issue. Please be certain to have your Proof of Purchase available at the time of drop-off. They do not have a phone number for customer services, contrary to what they may state their is no visible live chatting option in their site, and they only have very limited menu of automated Customer inquiries to send to them. Delivery time is estimated using our proprietary method which is based on the buyer's proximity to the item location, the shipping service selected, the seller's shipping history, and other factors. Unfortunately, it is impossible to make an accurate determination without seeing the bag.