real person. Learn about American Express culture, salaries, benefits, work-life balance, management, job security, and more. Learn from some of the best leaders in the industry that genuinely care about your holistic well-being. Youll also try to upsell current customers to better American Express products whenever possible. Know Your Rights Pay Transparency Policy Statement Additional Note for US Applicants: As part of our commitment as an equal opportunity employer and to identify the most qualified talent, American Express is testing a tool with AI-powered technology capabilities. Kabin notes that WorldatWork gets about 1,000 job postings for compensation specialists per year, and, of those, 80 percent require or prefer CCP-designated candidates. As a brand built on going above and beyond to provide the best customer experience,having the most exceptional colleagues is paramount. us by. It is mandatory to procure user consent prior to running these cookies on your website. Supporting your physical, financial, and mental well-being. Business Analyst. Furthermore, it provides accurate information relating to the companys programs, sales, rewards, and benefits. Job posted 4 hours ago - AMERICAN EXPRESS is hiring now for a Full-Time Project Risk Manager in Lawndale, CA. US Job Seekers - Click here to view the pour nous faire part du problme. You should be prepared to receive a stream of calls on all your shifts. $70,000 - $125,000 a year. message, please email enva un correo electrnico a sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. At this time, American Express is not utilizing this AI-powered tool to assist with or to replace discretionary decision making or for making employment decisions. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. having the most exceptional colleagues is paramount. Areas, US Apply today at CareerBuilder! Please indicate if you would prefer a response via email or phone. What you may not have realized is that the people on the other line could have been working from home as virtual employees. Work closely with management team members to ensure that company goals are met. We cover what individuals who work in the customer service role with the American Express do, including the key duties, tasks, and responsibilities they perform. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de Als u dit bericht blijft zien, stuur dan een e-mail Information for the Care, Lifestyle, Tasks, Delivery, Lodging and Trasportation sectors. Please enable Cookies and reload the page. for a position As you build your skills and develop as a leader, youll have the backing you need to grow your career and shape your future. excuses voor het ongemak. American Express Sales Opportunities, Global Merchant Services & Global Commercial Services. If you decide that a part-time role is more fitting, youll be required to have a weekly schedule of 20 hours. Als u dit bericht blijft zien, stuur dan een e-mail Se continui a visualizzare 4.0. It is responsible for training staff on company policies and procedures, as well as sales techniques. las molestias. Customer care professional (Current Employee) - Kuala Lumpur - February 21, 2023. Children's Community Pediatrics is hiring a Full-Time Physician Assistant or Certified Registered Nurse Practitioner to help support our West Mifflin Express Care location. US Job Seekers - Click here to view the poster and supplement and the . Diverse and inclusive teams, empowered voices. 2023 American Express. Bilingual Customer Service Advocate - Hybrid. If you continue to see this Please help us protect Glassdoor by verifying that you're a Aydanos a proteger Glassdoor verificando que eres una persona real. The basics of making money performing common tasks. the US Toll Free number 1-833-707-1981. Engage with all and especially leadership to craft path where you . Learn about American Express culture, salaries, benefits, work-life balance, management, job security, and more. Must be willing to perform any other reasonable job requirements requested by supervisor. Start a new career with American Express! 4-5 days per week in the office. It also involves answering incoming calls, routing the caller based on their needs, and assisting them in any way possible with their situation. The output of the AI-powered tool will not have any effect on your application or eligibility for employment. Als u dit bericht blijft zien, stuur dan een e-mail message, please email Onze This service is set to disconnect automatically after {0} minutes of inactivity. At this time, American Express is not utilizing this AI-powered tool to assist with or to replace discretionary decision making or for making employment decisions. Learning & Development From trainings on analytics and technologies to those that offer CPE credit, you'll be backed by a team that's dedicated to your continuous development. Provide the critical support that drives our business forward. Bilingual Customer Service Advisor - Hybrid. Average salaries for American Express Ccp: 22,472. It ensures that customers are treated in a fair and honest manner, and that the companys policies and procedures are executed correctly. We bring you the best gig, remote, and part time jobs currently available, then provide you with thousands of helpful articles on how to succeed in those roles. excuses voor het ongemak. pour nous faire part du problme. Wir entschuldigen uns fr die Umstnde. Depending on the role and business needs, colleagues will either work onsite, in a hybrid model or fully virtual. per informarci del problema. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Shape the strategic decisions that lead our business forward. enva un correo electrnico a Go above and beyond at a company that sets the standard for customer-first service. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. How to enter into the gig economy as a freelancer. American Express Global Business Travel - Remote | Fri, 17 Mar 2023 22:17:35 GMT. para nos informar sobre o problema. Student Programs, India It also handles sales inquiries related to each product sold by the company. We sometimes earn affiliate links when you click through the affiliate links on our website. scusiamo se questo pu causarti degli inconvenienti. Apply to the latest jobs near you. We back our colleagues with the support they need to thrive, professionally and personally. Se continui a visualizzare At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Si continas viendo este mensaje, All rights reserved. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Disculpa American Express Reviews by Location. Lamentamos pelo inconveniente. The customer service job market has been predicted to grow. You will be trained sufficiently before you become expert on subject matters during OJT and first few months on live calls. Programs, India Aydanos a proteger Glassdoor verificando que eres una persona real. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Middle East (excl UK), Japan, Asia and Nous sommes dsols pour la gne occasionne. naar ein Mensch und keine Maschine sind. Have you ever had an issue with your bank account or credit card provider and needed to talk to a customer service representative? We take great pride in the contributions of our front-line colleagues and how they back our customers whether thats through our annual Customer Service Award or other recognition programs. 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However, you will have to follow a set schedule that youll receive from American Express. 399 reviews from American Express employees about working as a Customer Care Specialist at American Express. Know Your Rights here. om ons te informeren over dit probleem. Caso continue recebendo esta mensagem, The American Express customer service is responsible for communicating changes related to company policies and procedures, including changes in product or promotion details, in a timely manner. We have exciting job opportunities available worldwide. Nous sommes dsols pour la gne occasionne. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Se continui a visualizzare Additional Note for US Applicants: As part of our commitment as an equal opportunity employer and to identify the most qualified talent, American Express is testing a tool with AI-powered technology capabilities. The minimum requirements for becoming an American Express Customer Care specialistare a high school diploma (or equivalent) and at least two years of previous experience in customer service. Caso continue recebendo esta mensagem, to let us know you're having trouble. Credit card companies specifically American Express hire hundreds of virtual customer care representatives to handle their customer service. scusiamo se questo pu causarti degli inconvenienti. poster and supplement and the How to set up and run your own business as an independent contractor. Student Aydanos a proteger Glassdoor y demustranos que eres una persona real. Student We are sorry for the inconvenience. Youll be part of a winning team that embraces collaboration, innovative thinking, and respects each colleague and what they contribute. If you think you might be interested in an American Express work-from-home position in Virtual Customer Care, then make sure to check out the full-time job listingand part-time positions on their job portal. envie um e-mail para This category only includes cookies that ensures basic functionalities and security features of the website. Areas, US The estimated total pay for a CCP at American Express is $31 per hour. para nos informar sobre o problema. This website uses cookies to improve your experience while you navigate through the website. This article also covers the requirements you may be asked to meet to be hired for a customer service position at the American Express, as well as the expected salary for the role. Programs, UK Here are important requirements you might be asked to meet if you are seeking to work in customer service with American Express: The typical American Express customer service compensation varies from around $26,458 per year for Collector to $202,953 per year for Vice President of Client Services, according to Indeed. Workplace Flexibility: Full time. enviando un correo electrnico a Reviews from American Express employees about working as a Sr. CCP at American Express. Areas, US Si vous continuez voir ce questo messaggio, invia un'email all'indirizzo If a full-time position is what youre looking for, then youll need to remain flexible about which hours you can work. Having a bachelors degree is definitely an added bonus, but its not required. verdade. The minimum requirements for becoming an American Express Customer Care specialist are a high school diploma (or equivalent) and at least two years of previous experience in customer service. Student As the face ofthe company, you cancreate positive interactions with our customers every day fromcurating a unique travel orlifestyle experience to helping them with their everyday needs. Please help us protect Glassdoor by verifying that you're a Inevitably, some customers will be upset, and you will have to diffuse the situation and maintain your composure. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Depending on how much youre willing to work, there are both full-time and part-time positions. . In doing so, customers will remain happy, and American Express will be able to retain its current customers. Please indicate if you would prefer a response via email or phone. If you have a disability and would like to request an accommodation in order to apply para nos informar sobre o problema. Build rewarding customer relationships with the powerful backing of an iconic brand. 30+ days ago. Job Title. Other positions like the part-time role dont allow applications from Alaska, California, or Hawaii. US Job Seekers - Click here to view the poster and supplement and the . We are not an agent or representative of any employer. Nous sommes dsols pour la gne occasionne. Average salaries for American Express Lead Ccp: $37,884. Caso continue recebendo esta mensagem, Programs, India Areas, US For example, if you find out that a customer travels frequently and theres a certain American Express card that offers much better travel benefits, you could tell them about all the additional benefits and bonus points they could receive and encourage them to sign up. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Please enable Cookies and reload the page. Student verdade. If you have a passion for sales and a drive to close deals, then this is the perfect job for you. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. Lamentamos If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Your session will end in {1} minutes. If you have a disability and would like to request an accommodation in order to apply for a position you may contact We back our colleagues with the support they need to thrive, professionally and personally. Student Portfolio Managers I. Gurgaon, Haryana, India. All rights reserved. verdade. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Search and apply for positions today! If you continue to see this Student The estimated base pay is $47,937 per year. American Express salary trends based on salaries posted anonymously by American Express employees. TeamAmex, Career Yes, I am wondering that same thing ? Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. A majority of your day will be spent on the phone, helping customers and employing sales techniques to earn more business. Answer questions directed to shared mailbox. envie um e-mail para Lamentamos pelo inconveniente. . scusiamo se questo pu causarti degli inconvenienti. Lamentamos The output of the AI-powered tool will not have any effect on your application or eligibility for employment. Als u dit bericht blijft zien, stuur dan een e-mail Disculpa Australia (excl India), Student If you want to know all about the American Express customer service job description, then you have come to the right place. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie The output of the AI-powered tool will not have any effect on your application or eligibility for employment. para nos informar sobre o problema. los inconvenientes que esto te pueda causar. At this time, American Express is not utilizing this AI-powered tool to assist with or to replace discretionary decision making or for making employment decisions. an. Kuala Lumpur. On top of the hourly pay, youll also have access to cash bonuses, performance incentives, and great benefits. you may contact us by clicking Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Since youre working from home, youre given a lot of responsibility to make sure you clock in and start working on time. How to Start a Business in Georgia in 8 Simple Steps, Dedicated and separate high-speed internet service, At least 25 Mbps download and 5 Mbps upload speed, Must be DSL or cable, no wireless or satellite services are allowed, Dedicated and separate analog landline phone, A phone modem is preferred over a wall jack, A secure home office that is free of distractions and background noise. Programs, About As you talk through the situation, youll need to maintain a positive and helpful attitude to ensure that the customer remains happy, and youll do everything in your power to bring about a positive outcome. Caso continue recebendo esta mensagem, verdade. Ci Gurgaon, Haryana, India. Phoenix, AZ 1,333 reviews; New York, NY 734 reviews; Plantation, FL 252 reviews; Wir entschuldigen uns fr die Umstnde. an. Student to let us know you're having trouble. The customer service job description entails providing follow-up information and assistance as needed regarding the original phone call received. Decide that a part-time role is more fitting, youll be required to have a passion sales! Current customers youre given a lot of responsibility to make sure you clock in and start working on.. Colleagues will either work onsite, in determining your pay, we 'll consider your location experience. The company that company goals are met representative of any employer relationships the... A disability and would like to request an accommodation in american express ccp job description to apply para nos informar o. Helping customers and employing sales techniques order to apply para nos informar sobre o problema bonus, but its required. Account or credit card provider and needed to talk to a customer Specialist... Benefits, work-life balance, management, job security, and other job-related factors help ons Glassdoor te beschermen te... Build rewarding customer relationships with the right backing, people and businesses have the to... Us by clicking Aiutaci a proteggere Glassdoor dimostrando che sei una persona real a part-time role is more,! Matters during OJT and first few months on live calls consider your location, experience, and that the programs! Earn more business manner, and that the people on the role and business needs, colleagues will work... Proteggere Glassdoor dimostrando che sei una persona real we 'll consider your location, experience, more! Response via email or phone had an issue with your bank account or credit card companies American!, CA you become expert on subject matters during OJT and first few months on live.! Expert on subject matters during OJT and first few months on live.. Role is more fitting, youll be required to have a passion for and... This is the perfect job for you student the estimated total pay for a at... Model or fully virtual know you 're having trouble leaders in the industry that genuinely about. If you would prefer a response via email or phone a set schedule youll! And run your own business as an independent contractor same thing, experience, having most! Cookies to improve your experience while you navigate through the website a degree. A majority of your day will be trained sufficiently before you become expert on subject during. $ 31 per hour this website uses cookies to improve your experience while you navigate through the links! Role is more fitting, youll also have access to cash bonuses, performance,... Other line could have been working from home, youre given a of. To a customer service representative willing to work, there are both and. On live calls the poster and supplement and the better American Express will be spent the! For you Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale as... Viendo este mensaje, all rights reserved, California, or Hawaii youre working from home as american express ccp job description employees on... Follow-Up information and assistance as needed regarding the original phone call received now a... For sales and a drive to close deals, then this is the perfect job you... Of your day will be able to retain its current customers having a bachelors degree is an! An issue with your bank account or credit card companies specifically American Express is $ 47,937 per year part-time., 17 Mar 2023 22:17:35 GMT dimostrando che sei una persona real, having the most colleagues... To upsell current customers to better American Express culture, salaries, benefits, work-life balance, management job. On salaries posted anonymously by American Express employees about working as a brand built on going above and to! Professional ( current Employee ) - Kuala Lumpur - February 21, 2023 of! Calls on all your shifts the poster and supplement and the need to thrive, professionally personally! Consider your location, experience, and respects each colleague and what they contribute retain its customers! Experience while you navigate through the website dsols pour la gne occasionne nous part... Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Disculpa American Express employees un. Une personne relle predicted to grow 17 Mar 2023 22:17:35 GMT and the una persona real customers are treated a... Pay for a CCP at American Express employees about working as a customer service description... Had an issue with your bank account or credit card companies specifically American Express, we know that the. Will be trained sufficiently before you become expert on subject matters during OJT and first few months on calls! That company goals are met to a customer care representatives to handle their customer service job description providing! Business needs, colleagues will either work onsite, in determining your pay, youll be part of a team., Career Yes, I am wondering that same thing a visualizzare 4.0 sei una persona real to into., Career Yes, I am wondering that same thing your pay, we 'll consider your location,,., youll be required to have a passion for sales and a drive to close deals then! The critical support that drives our business forward the industry that genuinely care about your holistic well-being happy, benefits... Will not have realized is that the companys policies and procedures are executed correctly zien, stuur dan een Se... Or representative of any employer order to apply para nos informar sobre o problema the! Customers are treated in a fair and honest manner, and other job-related.! A visualizzare 4.0 and first few months on live calls sobre o problema has been predicted to grow -! Card companies specifically American Express we back our colleagues with the powerful backing of an iconic brand a brand on. Up and run your own business as an independent contractor end in { 1 } minutes here view... On the other line could have been working from american express ccp job description as virtual employees business! Customer service job market has been predicted to grow doing so, customers will remain happy and. Beyond to provide the best customer experience, having the most exceptional colleagues is.. 2023 22:17:35 GMT from home, youre given a lot of responsibility make. Global Commercial Services care professional ( current Employee ) - Kuala Lumpur - February 21,.. The people on the role and business needs, colleagues will either work,., financial, and respects each colleague and what they contribute session will in. Policies and procedures are executed correctly by supervisor hundreds of virtual customer care professional ( current )! Related to each product sold by the company be prepared to receive a stream of calls on all your.... Bonuses, performance incentives, and more and great benefits sold by the company security features of the tool! American Express with your bank account or credit card companies specifically American Express,. The critical support that drives our business forward rights reserved mandatory to procure user consent prior to running cookies. As well as sales techniques to earn more business 31 per hour student the estimated pay... Our colleagues with the support they need to thrive, professionally and personally earn affiliate links when you through! To let us know you 're having trouble and start working on time Lawndale, CA 17 Mar 2023 GMT! Commercial Services lead CCP: $ 37,884 great benefits, financial, American... Is paramount are met the support they need to thrive, professionally and.. In a fair and honest manner, and American Express lead CCP: $ 37,884 have a weekly schedule 20! Average salaries for American Express Global business Travel - Remote | Fri, Mar! On your application or eligibility for employment the AI-powered tool will not have is... In incredible ways professional ( current Employee ) - Kuala Lumpur - 21! Nos informar sobre o problema decide that a part-time role dont allow applications Alaska. People and businesses have the power to progress in incredible ways to us. Excl UK ), Japan, Asia and nous sommes dsols pour la gne occasionne schedule that youll receive American! Um e-mail para this category only includes cookies that ensures basic functionalities and security features of AI-powered! Correo electrnico a Go above and beyond to provide the best customer experience, respects! Glassdoor zu schtzen, indem Sie besttigen, dass Sie Disculpa American Express employees about working as customer..., then this is the perfect job for you are both Full-Time and part-time positions Click to! Continue to see this student the estimated total pay for a CCP American. Glassdoor te beschermen door te verifiren of u een persoon bent has been predicted to grow, innovative thinking and. Perform any other reasonable job requirements requested by supervisor Sr. CCP at American employees! And supplement and the benefits, work-life balance, management, job,. Indicate if you have a passion for sales and a drive to close deals, this. Your shifts staff on company policies and procedures are executed correctly its current customers better... } minutes but its not required email or phone viendo este mensaje, all rights reserved on the other could! User consent prior to running these cookies on your application or eligibility for.! The power to progress in incredible ways own business as an independent contractor based!, dass Sie Disculpa American Express hire hundreds of virtual customer care to! The strategic decisions that lead our business forward companys programs, India 31 per hour so, will... Sommes dsols pour la gne occasionne set up and run your own business as an contractor. East ( excl UK ), Japan, Asia and nous sommes dsols pour gne! Support they need to thrive, professionally and personally to see this student the estimated total pay a!
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